Patient Scheduling Specialist

South Shore Health System; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Health is seeking a Scheduling Clerk for SMC Central Scheduling in Norwell, MA. You will schedule patient appointments, verify details, and maintain knowledge of scheduling rules for assigned departments.

The role requires a high school diploma (with 2 years college preferred) and at least 1 year of medical office experience; Epic experience is preferred. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent required; two years of college preferred.
• At least 1 year of medical office experience required; Epic experience preferred.
• Excellent verbal and written communication; strong computer skills with various software.
• Knowledge of insurance requirements; detailed and organized; able to meet deadlines.
• Proficiency with EMR, patient registration/billing systems, email, intranet.

Responsibilities

• Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appointment duration, date, time, provider and location.
• Maintain consistent compliance with quality standards.
• Work collaboratively with administrative and clinical staff of assigned department(s).
• Maintain comprehensive knowledge of scheduling rules for assigned department(s).
• Register new patients; verify personal and insurance information; update as required.
• Assist with rescheduling patient appointments at the direction of the department Manager.
• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question.
• May be required to learn and perform all operator functions to provide support as needed or assigned.
• Assists with the training of new employees upon request.
• Maintain effective level of productivity at all times.
• Willingly accept special assignments.
• Maintain work area in a neat and orderly manner.
• Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.

Skills

Verbal communication

Written communication

Computer skills

Insurance knowledge

Interpersonal skills

Time management

Detail oriented

EMR proficiency

Education

High school diploma or equivalent

Two years of college preferred

Tools

Epic Experience

Job description

South Shore Health is seeking a Scheduling Clerk for SMC Central Scheduling in Norwell, MA. You will schedule patient appointments, verify details, and maintain knowledge of scheduling rules for assigned departments.

The role requires a high school diploma (with 2 years college preferred) and at least 1 year of medical office experience; Epic experience is preferred. Strong communication and computer skills are essential.