Centralized Scheduler (KORT) - Louisville, KY

Select Medical; Louisville (KY); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO & EID

Health, dental, and vision insurance

Life insurance

401(k) with company match

Disability insurance

Job summary

Select Medical in Louisville, KY, seeks a full-time Centralized Scheduler to create an exceptional first experience for patients referred to outpatient physical therapy. This role starts in-office and transitions to remote after training, with a schedule of M-F 8am-5pm and compensation at $17/hour.

The position includes benefits for full-time hours. You will handle scheduling, pre-registration, and communications with patients, families, and healthcare teams, ensuring accurate records and

Qualifications

• Experience in healthcare scheduling or call center environments.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask, stay organized, and adapt to changing needs.
• Positive, patient-focused mindset.

Responsibilities

• Work as a team to keep the office running efficiently and ensure all calls from potential patients and referral sources are made promptly.
• Responsible for accurate procedure scheduling.
• Communicate visit times, expectations, and directions to patients and families, including access to New Patient paperwork.
• Request accurate clinical history as necessary and provide instructions for procedures.
• Review scheduled appointments for completeness.
• Assist with pre-registration by obtaining demographic and insurance information.
• Receive physician orders and schedule procedures by phone and electronic media.
• Obtain provisional diagnosis, physician orders, and patient history to support treatment.
• Communicate scheduling concerns to the Center Manager or market leader.
• Coordinate with team to schedule and share appointments; scan supporting documents.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Collaborate with marketing to develop referral sources and address barriers to referrals.
• Other duties as assigned.

Skills

Healthcare scheduling

Customer service

Call center experience

Attention to detail

Multitasking

Job description

Overview

Centralized Scheduler

KORT Louisville, KY

Athletic Trainers & Admin Center

We're looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference.

If you're organized, detail-oriented, and passionate about helping others, this could be the perfect role for you.

Location:

1700 Envoy Circle

Lousiville, KY 40299

Schedule:

M-F 8am-5pm

Position Type:

Remote after In-Office Training

Full-Time (32 hours - benefits eligible)

Compensation:

$17/hour

Why You'll Love Working With Us

We believe that when employees feel supported, they're able to thrive both in their careers and in their personal lives. In addition to a strong focus on work-life balance, we offer:

• A comprehensive orientation and training program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, dental, and vision insurance, plus life insurance and prescription coverage
• A 401(k) retirement plan with company match
• Short- and long-term disability coverage
• Personal and family medical leave

Ready to Make an Impact?

If you enjoy working on the business side of healthcare, love helping people, and want to be part of a team that changes lives every day, this opportunity is for you. We're excited for you to discover what makes Select Medical such a special place to grow your career! Watch for a glimpse into life at Select Medical!

Responsibilities

• Work as a team to keep the office running efficiently and ensure all calls to potential patients and referral sources are made promptly.
• Responsible for accurate procedure scheduling.
• Communicate effectively with patients, families, and healthcare team members about visit times, expectations, facility directions, and the web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicates scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as report any barriers to receiving referrals.
• Other duties as assigned.

Qualifications

What Makes You a Strong Fit

• Experience in healthcare scheduling, customer service, or a call center environment
• Excellent communication and interpersonal skills
• Strong attention to detail and commitment to accuracy
• Ability to multitask, stay organized, and adapt to changing needs
• A positive, patient-focused mindset

Minimum Requirements

• High School diploma or GED.
• Two years of customer service experience in the healthcare field.

Preferred Qualifications

• Industry-specific customer service certification preferred.
• Associate or Bachelor's degree preferred, OR 2 years' experience in a similar role.

Additional Data

Select Medical's Outpatient Division is a nationally recognized, locally focused leader in outpatient physical rehabilitation, with more than 1,900 locations across 46 states and the District of Columbia. Our family of brands includes Select Physical Therapy, NovaCare Rehabilitation, RUSH Physical Therapy, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra, and Keystone Physical Therapy.

Across all our centers, our highly respected clinical teams provide preventative and rehabilitative care designed to maximize function and promote overall well-being. By creating individualized treatment plans tailored to each patient’s goals-and partnering with physicians, employers, payers, and case managers-we deliver exceptional, cost-effective outcomes. We're also proud to support professional sports teams, colleges, universities and high schools with physical therapy and athletic training services.

Equal Opportunity Employer, including Disabled Veterans