Centralized Scheduler and Remote Centralized Scheduler

International SOS; Spokane (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading medical and security risk management organization is seeking an Administrative Support Specialist. This role focuses on scheduling and customer service, particularly in a supportive environment for military families. Ideal candidates will possess strong organizational skills and a background in medical or social services, contributing to emergency preparedness initiatives.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance

401(k) plan

Paid time off

Supportive work environment

Annual bonus opportunity

Qualifications

• Minimum of two years providing administrative support in a medical or social service office.
• Proficiency with computer and office automation software.
• Experience providing scheduling services.

Responsibilities

• Receive, screen, and schedule appointments for callers and walk-in customers.
• Maintain schedules for staff and notify customers of absences.
• Participate in emergency response exercises.

Skills

Customer Service

Scheduling

Computer Proficiency

Crisis Management

Education

High school diploma or GED

Job description

Employer Industry: Medical and Security Risk Management

Why consider this job opportunity:
- Salary up to $25/hr
- Opportunity for an annual bonus
- Comprehensive benefits package including medical, dental, vision, and basic life insurance
- 401(k) plan and paid time off
- Supportive work environment focused on serving military families and personnel
- Chance to contribute to emergency preparedness and response initiatives

What to Expect (Job Responsibilities):
- Receive, screen, and schedule appointments for direct callers and walk-in customers
- Maintain schedules of staff providing individual appointments and group programs
- Manage daily scheduling and notify customers of unscheduled staff absences
- Enroll customers in workshops, classes, and individual appointments
- Participate in emergency response exercises and execute assigned responsibilities

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of two years of experience providing administrative support in a medical or social service office
- Proficiency with computer and office automation software
- Experience providing scheduling services and customer service support
- Ability to work autonomously and respond well in crisis situations

How to Stand Out (Preferred Qualifications):
- Knowledge of the FFSMIS system
- Familiarity with Microsoft 365
- Experience in a multi-line telephone system and general front office skills
- Understanding and empathy for diverse backgrounds of military personnel and families
- Detail-oriented and self-motivated personality

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