Centralized PSR Lead & Scheduler

Carle; Urbana (IL); Vor Ort; USD 37.000 - 61.000; Vollzeit

Zusammenfassung

Carle Health in Urbana, IL seeks a dedicated supervisor to oversee the Centralized Services PSR team. You’ll manage daily staffing, improve throughput, and ensure high patient satisfaction.

The role involves training, coaching, and coordinating with leadership to optimize provider schedules and workflow. You will also monitor performance, assist with payroll, and drive quality initiatives while maintaining budget targets and regulatory compliance.

Qualifikationen

• Associate's degree required.
• Experience supervising staff and scheduling.
• Ability to train staff and coordinate onboarding.

Aufgaben

• Direct reports supervision and desk coordination to ensure staffing coverage and excellent customer service.
• Oversee training of new Patient Service Representatives and mentor staff.
• Handle hiring, performance reviews, disciplinary actions, and promotions.
• Approve scheduling and vacation requests; timekeeping in Kronos.
• Support payroll processing for direct reports and budget adherence.
• Assist with accreditation surveys, audits, and quality improvement initiatives.
• Lead team huddles and ensure productivity targets are met.

Kenntnisse

Staff supervision

Scheduling

Training

Customer service

Workflow optimization

Ausbildung

Associate's Degree

Tools

Kronos

EMR

Jobbeschreibung

Carle Health in Urbana, IL seeks a dedicated supervisor to oversee the Centralized Services PSR team. You’ll manage daily staffing, improve throughput, and ensure high patient satisfaction.

The role involves training, coaching, and coordinating with leadership to optimize provider schedules and workflow. You will also monitor performance, assist with payroll, and drive quality initiatives while maintaining budget targets and regulatory compliance.