Centralized Outpatient Scheduling Coordinator

WVU Medicine; Core (WV); On-site; USD 15,000 - 21,000; Part time

Job summary

WVUH West Virginia University Hospitals is seeking an outpatient scheduling and registration specialist to handle scheduling, cancellations, and registrations for ambulatory clinics. You will collect necessary information, communicate with patients, and coordinate with physicians and staff to ensure timely appointments.

The role requires a high school diploma, background check, and the ability to manage multiple tasks in a standard office environment.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

Skills

Strong written and verbalcommunication

Education

High School diploma

Job description

WVUH West Virginia University Hospitals is seeking an outpatient scheduling and registration specialist to handle scheduling, cancellations, and registrations for ambulatory clinics. You will collect necessary information, communicate with patients, and coordinate with physicians and staff to ensure timely appointments.

The role requires a high school diploma, background check, and the ability to manage multiple tasks in a standard office environment.