Centralized Customer Support Specialist

Commercial Vehicle Group; Chattanooga (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

National Seating & Mobility is seeking a dedicated customer service professional to handle inbound calls and inquiries in a professional, empathetic manner. You will coordinate with clients, clinicians, and caregivers to provide timely status updates on orders and appointments, while maintaining accurate documentation.

The role emphasizes organizational skills and strong customer focus within a professional office environment, adhering to NSM policies and ongoing education requirements.

Qualifications

• High School Diploma or GED required.
• Demonstrated organizational skills and customer/client focus.
• Ability to communicate clearly with clients and caregivers.

Responsibilities

• Answers phone calls and manages requests professionally.
• Communicates with clients, clinicians and caregivers to provide status on orders.
• Coordinates evaluations, delivery and repair appointments with branch staff and clients/caregivers.
• Performs data entry and file/documents management.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility is seeking a dedicated customer service professional to handle inbound calls and inquiries in a professional, empathetic manner. You will coordinate with clients, clinicians, and caregivers to provide timely status updates on orders and appointments, while maintaining accurate documentation.

The role emphasizes organizational skills and strong customer focus within a professional office environment, adhering to NSM policies and ongoing education requirements.