Centralized Customer Care & Scheduling Specialist

National Seating & Mobility, Inc.; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Long Term Disability

Tuition Reimbursement

Job summary

National Seating & Mobility, Inc. seeks a courteous Customer Service Associate to handle inbound calls, respond to client questions, and provide an empathetic, knowledgeable experience. You will coordinate with clinicians, branch staff, and caregivers to track orders and schedule deliveries or repairs.

Responsibilities include data entry, document filing, and adherence to NSM policies. A High School Diploma or GED is required, with regular attendance and a commitment to professional development

Qualifications

• Organizational skills and customer focus are essential.
• Ability to communicate clearly with clients and clinicians.
• Comfort with data entry and document filing within NSM systems.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Coordinate with branch staff to schedule deliveries and repairs.
• Assist with work orders and verify client information for accuracy.
• Perform data entry and filing of documents.
• Maintain regular attendance and learn NSM policies.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility, Inc. seeks a courteous Customer Service Associate to handle inbound calls, respond to client questions, and provide an empathetic, knowledgeable experience. You will coordinate with clinicians, branch staff, and caregivers to track orders and schedule deliveries or repairs.

Responsibilities include data entry, document filing, and adherence to NSM policies. A High School Diploma or GED is required, with regular attendance and a commitment to professional development