Centralized After-Sales Support Specialist

The Granite Group; Lebanon (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Granite Group is seeking a full-time CASST member to support showroom sales colleagues after a sale closes. The role involves order accuracy checks, status updates, and coordinating deliveries from Granite Group branches. Open to working at any branch with dedicated office space.

Key duties include logging orders, communicating with customers, and handling returns/warranty issues. Strong organization and customer-service skills are essential for success in this role.

Qualifications

• High school diploma or GED.
• Customer service oriented with a positive attitude.
• Strong communication and organizational skills.
• Ability to manage timelines and follow up with customers.

Responsibilities

• Scan orders for accuracy and log in The Source.
• Monitor order status and take necessary actions.
• Notify customers of order progress and delivery dates.
• Coordinate delivery with branch warehouse teams.
• Log calls, emails, and actions in the ticket system.
• Handle returns and warranty issues as needed.
• Provide showroom support and product spec documentation.

Skills

Customer service

Communication

Organization

Time management

Follow-up

Problem solving

Interpersonal skills

Education

High school diploma

Tools

The Source

Ticket management system

Job description

The Granite Group is seeking a full-time CASST member to support showroom sales colleagues after a sale closes. The role involves order accuracy checks, status updates, and coordinating deliveries from Granite Group branches. Open to working at any branch with dedicated office space.

Key duties include logging orders, communicating with customers, and handling returns/warranty issues. Strong organization and customer-service skills are essential for success in this role.