Central Dispatch Lead: Fast-Paced Customer & Delivery Ops

SRM Concrete; Baytown (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Growth opportunities

Job summary

SRM Concrete is seeking a Central Dispatch professional in Texas to connect customers, drivers, and plants for timely, accurate concrete deliveries. You will lead with strong communication, multitask across orders, and support safety and process improvements in a high-volume office setting.

You will collaborate with plant managers, drivers, and sales teams, delivering excellence in service and operations while upholding SRM’s standards and values.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Willingness to undergo pre-employment screenings.
• Strong communication and interpersonal skills with a team-first mindset.
• Proven leadership and collaboration abilities in a dispatch or operations setting.

Responsibilities

• Answer incoming calls and communications to meet customer needs with urgency and care.
• Coordinate orders, schedules, and priorities with plants, drivers, and sales teams.
• Set professional standards and model teamwork and service excellence.
• Monitor performance metrics and help implement improvements for smooth operations.
• Handle customer inquiries, delivery or quality issues, and turn challenges into opportunities.
• Build strong relationships with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies to maintain a safe work environment.
• Participate in team meetings and contribute to continuous improvement initiatives.

Skills

Multitasking

Customer Service

Communication Skills

Leadership Experience

Teamwork

MS Office

Dispatch Software

Problem Solving

Tools

Dispatch/Logistics Software

Job description

SRM Concrete is seeking a Central Dispatch professional in Texas to connect customers, drivers, and plants for timely, accurate concrete deliveries. You will lead with strong communication, multitask across orders, and support safety and process improvements in a high-volume office setting.

You will collaborate with plant managers, drivers, and sales teams, delivering excellence in service and operations while upholding SRM’s standards and values.