Central Admission Coordinator/Admissions Support

Medilodge of Rochester Hills, Inc.; Sterling Heights (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental, vision & prescription coverage

401K retirement plan

Education assistance / tuition reimbur

HSA and FSA options

Unlimited referral bonuses

Job summary

MediLodge of Sterling Heights is seeking an Admissions Coordinator to manage facility inquiries and the admission process. You will serve hospital discharge planners, families, and referral sources with clear information and timely follow-up to support smooth transitions.

The ideal candidate has a business/communications background, 1–2 years in customer service or healthcare admissions, and strong organizational skills.

Qualifications

• Associate and/or Bachelor’s Degree in Business/Communications preferred.
• Two years sales/marketing experience or Admissions Coordinator experience in lieu of degree.
• Previous healthcare community relations experience preferred.

Responsibilities

• Responds to inquiry calls from hospital discharge planners, families, and other referral sources.
• Manages the admission process by maintaining bed availability and facility services information.
• Enter referrals and admissions data into the automated referral system daily.
• Communicates special needs of new admits to staff for smooth transitions.
• Maintains knowledge of Federal and State reimbursement guidelines (Medicare/Medicaid).
• Performs other duties as assigned.

Skills

Customer service

Communication

Public speaking

Organizational skills

Discretion / confidentiality

PC proficiency

Education

Assc/Bachelor in Business/Communications

2 years sales/marketing experience

Healthcare community relations experience

Tools

Automated referral system

CRM software

Job description

Facility: MediLodge of Sterling Heights

We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.

Why MediLodge?

• Michigan’s Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
• Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
• Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.

Key Benefit Package Options?

• Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
• Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance: Three options available
• Education Assistance: Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses.

Summary

Manages the facility inquiry and admission process and provides customers with facility-related information via conversations and follow-up direct with hospital case managers. Coordinates admissions to the facility with communication between care navigator, resident advocate, and internal facility team.

Qualifications

Education

• Associate and/or Bachelor’s Degree in Business/Communications field preferred.
• Two years equivalent experience in a sales/marketing position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.

Experience

• One year of experience in a position requiring customer service and healthcare knowledge.

Essential Functions

• Responds to inquiry calls from hospital discharge planners, families, and other referral sources. Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow-up. Effectively manages occupancy levels and census/premium mix enhancement.
• Communicates special needs of new admits to staff to ensure a smooth transition. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Keeps all patient information confidential.
• Daily follow up on all active and pending inquiries.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of, or ability to learn reimbursement programs.
• Ability to operate a PC.
• Ability to communicate effectively with residents and their family members, and at all levels of the organization.
• Ability to organize and prioritize.
• Ability to maintain confidentiality.
• Skilled at making presentations/public speaking.
• Effective presentation skills preferred.
• Strong organizational skills.
• Knowledge of, or ability to learn, reimbursement program from payor sources.
• Computer skills at a level to accomplish the job.
• Must have proven skills in working independently, self-motivated and goal oriented
• Must relate professionally to all Company associates.
• Ability to communicate effectively, both orally and in written form.
• Ability to establish and maintain working relationships with multiple and varied people and organizations.
• Demonstrate self-confidence.
• Ability to work flexible hours, as admission responsibilities may dictate.
• Must be capable of maintaining regular attendance.
• Must be capable of performing the essential job functions of this job, with or without reasonable accommodations