Admissions Coordinator

Ciena Healthcare; Michigan; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical, dental, and-

Job summary

The Ely Manor Admissions Coordinator at Ciena Healthcare in Michigan supports the daily operations of the admissions office and assists patients transitioning from hospital or community settings. You will work with clinical and administrative staff to determine level of care and ensure a smooth admission process.

Responsibilities include screening potential residents, coordinating room assignments, obtaining necessary documentation, and maintaining census reporting.

Qualifications

• High School Diploma required; a 4-year degree is preferred.
• At least one year of healthcare, sales/marketing, or insurance experience.
• Familiar with medical terminology.
• Experience with AI-driven software is a plus.

Responsibilities

• Receives resident referrals via fax, phone, or internet and follows Admissions process.
• Completes bedhold calls on all hospitalized guests and coordinates admissions.
• Conducts facility tours for potential residents and families; ensures information is available for others.
• Performs admission screening to determine level of care, services, equipment needs, and insurance coverage.
• Obtains prior approval authorization numbers from payers on a per-case basis when applicable.
• Helps coordinate services with clinical staff prior to admission and welcomes residents and families upon admission.

Skills

Healthcare terminology

AI software usage

Healthcare sales/marketing/insurance

Education

High School Diploma

4-year college degree

Tools

PCC CRM

SNF INFocus

Job description

Facility: Ely Manor

The Admission Coordinator is responsible for supporting the daily functions/operations of the admissions office. Will be responsible for assisting patients transitioning to the facility from the hospital or community. This position also reviews medical, financial and other records with appropriate department heads to ensure guest/resident is appropriate for the facility.

Join us with an attractive benefits offering:

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

Responsibilities

• Receives resident referrals via fax, phone call, or internet and follows Ciena’s Admissions process.
• Completes bedhold calls on all hospitalized guests
• Manage 30-day Medicare postcard mailings and maintain a database of appropriate recipients
• Conducts facility tours for potential residents and families; ensures that information is available for others that conduct tours.
• Conducts admission screening of potential patients; determines level of care, services required, equipment needs and insurance coverage, as indicated.
• Authorizes acceptance of patients and coordinates admissions with appropriate staff.
• Ensures level of care approval obtained and/or OBRA screen (PASSAR, MI/MR) when indicated.
• Obtains prior approval authorization number from payer on a per case basis when applicable.
• Helps coordinate services needed for the resident with clinical staff prior to admission (i.e. respiratory equipment, specialized bed, etc.)
• Welcomes resident and family upon admission.
• Ensures receipt of all necessary documentation from the referring institution.
• Coordinates room assignment designation with Nursing Department
• Ensures timely delivery of daily census reports and monthly month-end reports to Administrator and corporate staff using SNF INFocus.
• Documents and tracks pre-admission referral activity on the PCC CRM

Education and/or Experience

• High School Diploma required.
• 4 year degree preferred
• At least one (1) year experience in healthcare, sales/marketing/insurance, or commensurate education preferred.
• Experience with managed care/insurance preferred.
• Familiar with medical terminology.
• Ability to use technology including AI driven software

Certificates, Licenses, Registrations

• None

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.

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