Center Support Specialist

Select Physical Therapy; Auburn (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

Select Physical Therapy in Auburn, MA is seeking a Center Support Specialist to coordinate patient services and handle administrative duties across our outpatient centers. You will work with management to ensure smooth operations at 5–12 centers, provide exceptional customer service to patients and families, and support front desk staff.

This role requires a high school diploma or GED, at least one year in a medical office, and insurance verification experience.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience required.
• Insurance verification experience required.
• Ability to travel to each center as needed.

Responsibilities

• Coordinate patient services and administrative duties across outpatient PT centers.
• Provide high level customer service to patients, families, coworkers, and managers.
• Train newly hired patient service specialists; update policies, procedures, and technology.
• Travel to each center as needed.
• Verify patients' insurance eligibility and authorizations.
• Maintain and organize patient records per company policy.
• Assist revenue cycle manager with training of front desk staff.

Skills

Customer service

Office coordination

Training support

Travel readiness

Education

High school diploma or GED

Tools

Insurance verification systems

Job description

Position: Center Support Specialist

Company: Select Physical Therapy

Location:319 A Southbridge Street Auburn, MA 01501

Schedule: Full-time, Monday-Friday (8am-5pm)

The Center Support Specialist works with management teams to ensure the efficient coordination of patient services and administrative office duties of our outpatient physical therapy centers within their scope of responsibility (between 5 and 12 centers). The Central Support Specialist also ensures the highest level of customer service is provided to patients and their families, customers, co-workers, and managers. This position will also support job training for newly hired patient service specialists, as well as updates on policies and procedures, new technology, and enhancements.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
• Provides, at a minimum, all essential functions of the patient service specialist job
• Assist revenue cycle manager (RCM) with training and supporting all front desk staff
• Ensure patient records are maintained and organized according to our company policy
• Verify patients' insurance eligibility and authorizations as needed
• Support ongoing training of existing staff
• Travel to each center as needed

Minimum Qualifications

• High school diploma or GED
• 1 Year of Medical Office Experience
• Insurance Verification Experience

Preferred Qualifications

• Experience supervising others