Center Operations & Training Coordinator

Select Physical Therapy; Auburn (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

Select Physical Therapy in Auburn, MA is seeking a Center Support Specialist to coordinate patient services and handle administrative duties across our outpatient centers. You will work with management to ensure smooth operations at 5–12 centers, provide exceptional customer service to patients and families, and support front desk staff.

This role requires a high school diploma or GED, at least one year in a medical office, and insurance verification experience.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience required.
• Insurance verification experience required.
• Ability to travel to each center as needed.

Responsibilities

• Coordinate patient services and administrative duties across outpatient PT centers.
• Provide high level customer service to patients, families, coworkers, and managers.
• Train newly hired patient service specialists; update policies, procedures, and technology.
• Travel to each center as needed.
• Verify patients' insurance eligibility and authorizations.
• Maintain and organize patient records per company policy.
• Assist revenue cycle manager with training of front desk staff.

Skills

Customer service

Office coordination

Training support

Travel readiness

Education

High school diploma or GED

Tools

Insurance verification systems

Job description

Select Physical Therapy in Auburn, MA is seeking a Center Support Specialist to coordinate patient services and handle administrative duties across our outpatient centers. You will work with management to ensure smooth operations at 5–12 centers, provide exceptional customer service to patients and families, and support front desk staff.

This role requires a high school diploma or GED, at least one year in a medical office, and insurance verification experience.