Center Sales Manager: Growth Leader in Financial Services

Purpose Financial Services, inc.; Lubbock (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Purpose Financial/Advance America is seeking a Center Sales Manager in Lubbock, TX. The role oversees customer relationships, sales training, marketing, and the financial performance of the center to drive growth and profitability.

The candidate will lead a team, coach staff, ensure regulatory compliance, manage delinquent accounts, and partner with operations to meet revenue goals. A customer-service background and leadership experience are required.

Qualifications

• Customer service experience required; two years in sales/retail/banking/collections and team coaching preferred.
• Strong knowledge of P&L, budgeting, and metrics in a center environment.
• Ability to train, develop, and motivate staff to meet goals and compliance requirements.

Responsibilities

• Relationship Building / Customer Experience: build relationships with customers in person and over the phone; monitor satisfaction; manage delinquent accounts.
• Product Promoter and Sales Champion: understand, promote and sell financial products; coach staff on sales techniques; cross-sell offerings.
• Marketing: develop and track local marketing plans; drive four walls and outside marketing initiatives; measure effectiveness.
• Operations: manage P&L to meet revenue, expenses, and CGP; guide center focus and delegate tasks.
• Training: instruct and ensure adherence to company policies and procedures.
• Compliance: follow company creed and regulatory requirements; document transactions accurately; ensure legal compliance.
• Collections Counselor: lead delinquency collections; set expectations with at-risk customers.
• Human Resources: assist with recruiting, hiring, training, and developing center staff.
• Leadership: develop team members’ skills; delegate responsibilities; drive engagement.

Skills

Customer service

Sales leadership

Team coaching

Relationship building

Education

High School Diploma or equivalent

Job description

Purpose Financial/Advance America is seeking a Center Sales Manager in Lubbock, TX. The role oversees customer relationships, sales training, marketing, and the financial performance of the center to drive growth and profitability.

The candidate will lead a team, coach staff, ensure regulatory compliance, manage delinquent accounts, and partner with operations to meet revenue goals. A customer-service background and leadership experience are required.