On-Road Dispatch & Operations Supervisor

UPS Supply Chain Solutions, Inc.; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. seeks an Operations professional to manage daily center operations, safety processes, KPIs, and HR updates. The role includes Labor-related tasks, end-of-day dispatch coordination, and training supervision of staff.

The candidate will oversee on-road activities, dispatch planning, and service provider communications, while ensuring compliance and performance dashboards are maintained. Prior DPS/DMS knowledge and DOT considerations are preferred.

Qualifications

• Excellent communication skills.
• Proficiency with Microsoft Office Suite and UPS software (Time and Labor, DCS, ODSe, GTS, Workday).
• On Road experience and PDS Skills with knowledge of DPS, DMS, Dispatch Principles.
• DOT Medical Card preferable.
• Knowledge of Preload operations.
• Familiar with HR, Labor, Automotive, IE, BaSE processes.

Responsibilities

• Performs KPI analysis for high gain employees.
• Provides performance recap for manager’s results and expectations daily.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Reviews and updates the customer experience dashboard, onboards new customers.
• Performs general dispatch planning and adjustments with a daily review of the RTWs.
• Manages on road dispatch and communicates service provider load adjustments to the others.
• Coordinates vehicle lineup with various groups, including dispatch and wash.
• Prepares discipline, grievances, and service provider concerns.
• Monitors the GSHRMIS dashboard and all safety compliance components.
• Covers Business Manager responsibilities when necessary.

Skills

Communication skills

MS Office Suite

UPS systems knowledge

On Road experience

PDS Skills

DOT Medical Card

Preload operations

HR/Labor knowledge

Tools

Microsoft Office

Time and Labor

DCS

ODSe

GTS

Workday

Job description

UPS Supply Chain Solutions, Inc. seeks an Operations professional to manage daily center operations, safety processes, KPIs, and HR updates. The role includes Labor-related tasks, end-of-day dispatch coordination, and training supervision of staff.

The candidate will oversee on-road activities, dispatch planning, and service provider communications, while ensuring compliance and performance dashboards are maintained. Prior DPS/DMS knowledge and DOT considerations are preferred.