Center Operations Manager — Patient Experience

Sage Health; Mobile (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

Sage Health in Mobile, AL seeks a Center Manager to oversee all center operations, drive patient experience, and lead a team of staff and physicians. You will manage scheduling, staffing, budgeting, and compliance to deliver high-quality care.

Responsibilities include coordinating with PCPs, ensuring patient flow, onboarding new patients, and maintaining readiness for audits. Strong leadership, budgeting, and EHR proficiency are essential.

Qualifications

• Bachelor’s degree in healthcare administration or similar.
• Experience managing a healthcare facility or clinic.
• Ability to supervise staff and maintain efficient operations.
• Experience with budgeting and procurement.
• Experience with electronic health records.
• Strong interpersonal and communication skills.
• Proficient with Microsoft Word, Outlook, Excel.

Responsibilities

• Ensures all new patients are scheduled within thirty days of eligibility.
• Partners with center primary care physicians to ensure all screeners are completed in a timely manner i.e., 1 – 2 months.
• Delivering uncompromising patient experience
• Employee Satisfaction i.e., staff and physicians
• Delivers New Patient Orientation
• Ensures appropriate center staffing levels
• Ensures smooth efficient patient flow.
• Partners with sales team to achieve membership growth targets i.e., community events, center tours, etc.
• Sets an example for team members of commitment, center process and activities.
• Manages internal and external communications questions about the medical center.
• Overseeing clinic operations and staff duties.
• Keeping medical professionals informed about healthcare administered at the clinic.
• Responsible for the appropriate use of resources and control expenses i.e. Labor, and supply, etc. to meet the center budget.
• Overseeing the purchasing, maintenance, and repair of clinic equipment.
• Ensure compliance with all policy and procedures to deliver optimal patient care.
• Performing the hiring, training, and performance evaluation of staff members.
• Ensures medical center remains in a state of readiness for health plan audits, local, state, and federal inspections.
• Monitor and respond to operational KPIs.

Skills

Interpersonal skills

Budget management

EHR experience

Microsoft Office

Communication skills

Staff supervision

Problem solving

Education

Bachelor’s degree in healthcare administration

Tools

Microsoft Office Suite

Job description

Sage Health in Mobile, AL seeks a Center Manager to oversee all center operations, drive patient experience, and lead a team of staff and physicians. You will manage scheduling, staffing, budgeting, and compliance to deliver high-quality care.

Responsibilities include coordinating with PCPs, ensuring patient flow, onboarding new patients, and maintaining readiness for audits. Strong leadership, budgeting, and EHR proficiency are essential.