Center Operations Manager: Lead, Train & Improve Compliance

Octapharma Plasma, Inc.; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. seeks an Operations Supervisor to oversee daily donor center operations in a fast-paced, regulated environment.

You will ensure compliance with FDA SOPs, OSHA, CLIA, and GMP, lead inspections and CAPA efforts, and drive safety, efficiency, and quality across teams. You will manage scheduling, training, performance management, and staff development while fostering a positive culture and donor relationships.

Qualifications

• High School Diploma, or equivalent (GED) with 12 months applicable experience.
• 1 year of operations and/or process management/supervisory experience preferred.
• 1 year of people management preferred including recruiting, training, etc.
• Trained in all production areas.

Responsibilities

• Manage daily donor center operations to ensure efficiency and compliance.
• Maintain compliance with federal, state, and local regulations (FDA SOPs, OSHA, CLIA, GMP).
• Assist with inspections, audits, and CAPA implementation with other departments.
• Promote safety, health, and environmental policies and conduct safety training.
• Oversee maintenance of donor center equipment and inventory management.
• Support productivity, budgeting, and staffing alignment with KPIs.
• Participate in performance management and HR processes including hiring and terminations.
• Foster a positive, inclusive culture and uphold HR policies.
• Act as a Designated Trainer for on-the-job and certification training.
• Lead area walkthroughs to maintain productivity and operational effectiveness.
• Cultivate donor relationships and support marketing initiatives.
• Manage scheduling, payroll records, and staff meetings.
• Drive operational performance toward KPIs and collaborate with leadership.
• Perform other related duties as assigned.

Skills

Regulatory compliance

Leadership

Communication

Education

High School Diploma or GED

Tools

Office software

Job description

Octapharma Plasma, Inc. seeks an Operations Supervisor to oversee daily donor center operations in a fast-paced, regulated environment.

You will ensure compliance with FDA SOPs, OSHA, CLIA, and GMP, lead inspections and CAPA efforts, and drive safety, efficiency, and quality across teams. You will manage scheduling, training, performance management, and staff development while fostering a positive culture and donor relationships.