Center Operations Manager

Pregnancy Resource Center; Joliet (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

LAPRC is seeking a Center Operations Manager to oversee non-medical services and daily operations at the Joliet center. You will lead client support programming, manage volunteers, and coordinate operations to ensure high-quality care for clients.

Qualifications include strong faith, confidentiality, and organizational skills. A high school diploma is required; degree preferred. This role emphasizes discipleship, gospel outreach, and community engagement.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in education, child development, or social service preferred.
• Demonstrates a personal relationship with Jesus Christ and Gospel commitment.
• Upholds LAPRC mission and policies.
• Strong organization and time management skills.
• Proficient with computers and software; self-motivated.

Responsibilities

• Provide leadership for client support programming (parenting education, post abortion support, perinatal grief support).
• Coordinate schedules of volunteers and client appointments.
• Review program KPIs monthly and create a plan to meet goals.
• Ensure proper maintenance of client information and files, protecting confidentiality.
• Oversee the collection and inputting of statistical data on non-medical services and clients.
• Cross-train as a Client Advocate to assist medical staff and provide options information.
• Build and maintain relationships with community referral sources.

Skills

Leadership

Teamwork

Time management

Confidentiality

Computer skills

Discipleship

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

General software proficiency

Job description

Center Operations Manager

Principal Functions

The Center Operations Manager (COM) oversees the non-medical support services and daily operations of the local center(s) to which they have been assigned. The essential functions of the COM include client support service programming, volunteer management and general operations.

Qualifications

1. Demonstrate a personal relationship with Jesus Christ in actions and attitudes, showing evidence of spiritual maturity.
2. Exhibits a strong commitment and dedication to the Gospel and to the sanctity of human life, affirming life and never referring or advising a woman to have an abortion.
3. Display a readiness and willingness to share the Gospel in word and deed, engaging in spiritual conversations and discipleship opportunities.
4. Provide spiritual leadership, discipleship, encouragement and direction for staff, volunteers and clients.
5. Agree with and uphold the LAPRC Mission, as well as all corporate statements and policies of LAPRC.
6. Proficient use of computers and software to complete tasks.
7. Self-motivated; ability to carry out responsibilities independently.
8. Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
9. Ability to work well on a team and carry out responsibilities as delegated
10. Exhibit strong skills in organization and time management.
11. A minimum of a high school education or GED is required. An Associate’s or Bachelor’s Degree is preferred, preferably in a related field, or related experience equivalent in the field.
12. Experience in education, child development, or social service is preferred.

Major Responsibilities

Client Support Service Programming

1. Provide leadership for client support programming (parenting education, post abortion support, perinatal grief support).
2. Work with Nurse Manager and Center Director to create a schedule for program hours.
3. Coordinate schedules of volunteers and client appointment
4. Review program Key Performance Indicators on a monthly basis and create a plan for meeting predefined goals.
5. Ensure proper maintenance of client information and files, protecting confidentiality.
6. Oversee the collection and inputting of statistical data on non-medical services and clients
7. Organize and manage the intake and distribution of donated baby and maternity items.
8. Provide direct client care when volunteers are unavailable or undertrained.
9. Cross-train as a Client Advocate for the sake of assisting medical staff as needed and to provide options information to clients coming to the center for support services.
10. Build and maintain relationships with community referral sources.

Volunteer Management

1. Execute healthy volunteer management for the purpose of team unity and health.
2. Recruit, encourage and equip a strong healthy team of client service volunteers.
3. Train and coordinate volunteers to provide coverage during regular operating hours
4. Provide continuing education for all non-medical volunteers as needed.
5. Ensure volunteers are executing services according to LAPRC policies and procedures.

General Operations

1. Cross-train to answer phones according to procedures.
2. Assist in the ordering/purchasing of needed supplies.
3. Help maintain clean and organized work spaces.
4. Assist with weekly deposits, data entry and donor receipting.
5. Assist with the preparation and execution of annual fundraising events.
6. Represent LAPRC in the community and at churches as delegated by the Center Director.
7. Participate in local team meetings led by the CD.
8. Attend all required LAPRC staff meetings (virtual and in-person).