Center Operations Manager

laprc; Kankakee (IL); On-site; USD 42,000 - 70,000; Full time

Job summary

LAPRC is seeking a Center Operations Manager to oversee non-medical support services and daily operations at our local center(s). You will lead client support programming, coordinate volunteers, and manage data and donor relations.

You will work with center leadership to schedule programs, train volunteers, and ensure confidentiality of client information while driving KPIs and community partnerships.

Qualifications

• Personal relationship with Jesus Christ in actions and attitudes; spiritual maturity.
• Commitment to Gospel and sanctity of life; no abortion referral advice.
• Boldness to share Gospel and engage in spiritual conversations.
• Provide spiritual leadership, discipleship and direction for staff and clients.
• Agree with LAPRC Mission and policies.
• Proficient with computers and software to complete tasks.
• Self-motivated and able to work independently.
• Uphold corporate values: Faith, Integrity, Excellence, Respect, Compassion.
• Team player with strong organization and time management.
• Experience in education, child development, or social service preferred.

Responsibilities

• Provide leadership for client support programming (parenting education, post abortion support, perinatal grief).
• Coordinate schedule for program hours with Nurse Manager and Center Director.
• Coordinate volunteer and client appointment schedules.
• Review KPIs monthly and plan to meet goals.
• Maintain client information with confidentiality.
• Collect and input data on non-medical services and clients.
• Organize intake and distribution of donated baby and maternity items.
• Provide direct client care when volunteers are unavailable or undertrained.
• Cross-train as Client Advocate to assist medical staff and provide options info.
• Build relationships with community referral sources.
• Oversee volunteer management and training to ensure coverage during hours.

Skills

Leadership

Volunteer management

Program development

Discipleship

Team coordination

Communication

Time management

Confidentiality

Organizational skills

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's Degree preferred

Tools

Microsoft Office

Data entry

Job description

Center Operations Manager

Principal Functions

The Center Operations Manager (COM) oversees the non-medical support services and daily operations of
the local center(s) to which they have been assigned. The essential functions of the COM include client
support service programming, volunteer management and general operations.

Qualifications

Applicant should have the following qualifications:

1. Demonstrate a personal relationship with Jesus Christ in actions and attitudes, showing evidence of spiritual maturity.
2. Exhibits a strong commitment and dedication to the Gospel and to the sanctity of human life, affirming life and never referring or advising a woman to have an abortion.
3. Display a readiness and willingness to share the Gospel in word and deed, engaging in spiritual conversations and discipleship opportunities.
4. Provide spiritual leadership, discipleship, encouragement and direction for staff, volunteers and clients.
5. Agree with and uphold the LAPRC Mission, as well as all corporate statements and policies of LAPRC.
6. Proficient use of computers and software to complete tasks.
7. Self-motivated; ability to carry out responsibilities independently.
8. Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
9. Ability to work well on a team and carry out responsibilities as delegated
10. Exhibit strong skills in organization and time management.
11. A minimum of a high school education or GED is required. An Associate's or Bachelor's Degree is preferred, preferably in a related field, or related experience equivalent in the field.
12. Experience in education, child development, or social service is preferred.

Major Responsibilities

Client Support Service Programming

1. Provide leadership for client support programming (parenting education, post abortion support, perinatal grief support).
2. Work with Nurse Manager and Center Director to create a schedule for program hours.
3. Coordinate schedules of volunteers and client appointment
4. Review program Key Performance Indicators on a monthly basis and create a plan for meeting predefined goals.
5. Ensure proper maintenance of client information and files, protecting confidentiality.
6. Oversee the collection and inputting of statistical data on non-medical services and clients
7. Organize and manage the intake and distribution of donated baby and maternity items.
8. Provide direct client care when volunteers are unavailable or undertrained.
9. Cross-train as a Client Advocate for the sake of assisting medical staff as needed and to provide options information to clients coming to the center for support services.
10. Build and maintain relationships with community referral sources.

Volunteer Management

1. Execute healthy volunteer management for the purpose of team unity and health.
2. Recruit, encourage and equip a strong healthy team of client service volunteers.
3. Train and coordinate volunteers to provide coverage during regular operating hours
4. Provide continuing education for all non-medical volunteers as needed.
5. Ensure volunteers are executing services according to LAPRC policies and procedures.

General Operations

1. Cross-train to answer phones according to procedures.
2. Assist in the ordering/purchasing of needed supplies.
3. Help maintain clean and organized work spaces.
4. Assist with weekly deposits, data entry and donor receipting.
5. Assist with the preparation and execution of annual fundraising events.
6. Represent LAPRC in the community and at churches as delegated by the Center Director.
7. Participate in local team meetings led by the CD.
8. Attend all required LAPRC staff meetings (virtual and in-person).