Center Operations Leader – People & Scheduling

Kaleidoscope ABA Autism Therapy Services; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off (Vacation, Sick, 8 Paid/

Long-Term Disability and LifeInsurance

401k with 6% match

Weekly Pay

Job summary

Kaleidoscope Family Solutions ABA, Inc. seeks a Center Operations Manager in Springfield, MA to oversee daily center operations, staffing, scheduling, and client service. The role supports HR, operations, and clinical functions, acting as liaison between administrative and clinical staff and ensuring proper case allocation.

The position emphasizes staff development, process accuracy, and coordination with insurance and providers. Full-time, temporary, on-site role with comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• Experience in operations, staff scheduling, and customer service.
• Strong ethical standards and confidentiality.
• Demonstrated leadership with staff development.

Responsibilities

• Oversee day-to-day center operations and staff management.
• Coordinate recruitment, scheduling, and case allocation.
• Manage customer service, reporting, and administrative tasks.
• Maintain records and assist in master schedule creation and staffing.

Skills

Staff management

Recruiting

Customer service

Time management

Communication

HR coordination

Process improvement

Education

Bachelor's Degree in Business, Healthcare Management, or related field

Equivalent work experience considered

Tools

Microsoft Office

Email/Outlook

Scheduling software

Job description

Kaleidoscope Family Solutions ABA, Inc. seeks a Center Operations Manager in Springfield, MA to oversee daily center operations, staffing, scheduling, and client service. The role supports HR, operations, and clinical functions, acting as liaison between administrative and clinical staff and ensuring proper case allocation.

The position emphasizes staff development, process accuracy, and coordination with insurance and providers. Full-time, temporary, on-site role with comprehensive benefits.