Center Operations Lead — Workforce Solutions

CareerTEAM, LLC; Plano (AL); On-site; USD 60,000 - 65,000; Full time

Job summary

Career Team, LLC seeks a Center Manager to oversee operations of the Workforce Solutions Center, manage budgets, and support staff growth. You will strengthen partnerships, ensure program quality, and drive efficient service delivery.

Reporting to Operations Manager, you’ll lead cross-functional teams to meet annual performance goals. The role emphasizes hands-on oversight, staff development, and community engagement; on-site work with 15–20% travel, full-time exempt, salary $60,000–$65,000 per

Qualifications

• Bachelor's degree in business, marketing, public relations, or community organization/development or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Preferred knowledge of workforce development program operations and development.
• Strong business knowledge of customer service best practices and performance management; experience in training and coaching/mentoring.
• Top-level project management, organizational, personnel, problem solving and data analysis skills; ability to interact with employees at all levels.
• Excellent interpersonal, written and oral communication skills.
• Strong technical skills; proficiency in Microsoft Office and accountability in a quality environment.
• Must have a valid driver's license and adequate vehicle insurance coverage.

Responsibilities

• Oversee employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff, clients have access to tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track center-related spending.
• Maintain accurate inventory records and execute reporting tasks.
• Identify community partnerships and maintain partner relationships.
• Coordinate cross-training and assess employee performance; recognize or take action as needed.
• Manage the Center’s budget and funding allocations for service delivery.
• Coordinate outreach/events with Business Services and Marketing to raise center awareness.
• Create and execute customer satisfaction strategies with measurable goals.
• Track service outcomes for clients and staff to maintain high-quality delivery.
• Address customer complaints per grievance procedures and ensure proper reporting.
• Engage industry sectors to meet/exceed customer expectations.
• Review performance goals and ensure adherence to strategies across staff.
• Coordinate with Program Managers to ensure workflows; hire/promote staff and provide coaching.
• Model Extreme Customer Service in all interactions.
• Adopt a proactive ZAG mindset.
• Undertake other duties and projects as needed

Skills

Supervisory experience

Budget management

Staff development

Project management

Data analysis

Microsoft Office

Driver's license

Education

Bachelor’s degree in business/marketing/public relations/community development

Tools

Microsoft Office

Budgeting software

Job description

Career Team, LLC seeks a Center Manager to oversee operations of the Workforce Solutions Center, manage budgets, and support staff growth. You will strengthen partnerships, ensure program quality, and drive efficient service delivery.

Reporting to Operations Manager, you’ll lead cross-functional teams to meet annual performance goals. The role emphasizes hands-on oversight, staff development, and community engagement; on-site work with 15–20% travel, full-time exempt, salary $60,000–$65,000 per