Center Operations Lead — Growth Path to Director

Big Brainbox, LLC; San Francisco (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

ADP employee discounts

Job summary

Big Brainbox is seeking a Center Coordinator to serve as the operational backbone of a center. You’ll run front desk, attendance, and inquiries, while supporting enrollment and daily operations. This growth-track role leads to Center Director opportunities for high performers.

Responsibilities span guest handling, lead follow-up, facilities, and administrative tasks. You’ll work with CRM systems and ADP, ensuring smooth center functioning every day and maintaining a welcoming environment for

Qualifications

• 2+ years in front desk, office administration, center operations, or customer-facing coordination.
• Experience with ADP or similar platform for employee records or scheduling preferred.
• Comfortable managing CRM tools and follow-up workflows.
• Strong written and verbal communication — phone, email, and in person.
• Experience in education, childcare, fitness, or healthcare settings is a plus — not required.

Responsibilities

• Own center hours alongside the Center Director; greet and check in students and families.
• Manage student sign-in/sign-out and daily attendance; respond to inquiries by phone, email, and walk-in.
• Support enrollment conversations and schedule tours when Center Director is unavailable.
• Maintain lead status and next-step notes in CRM after every touchpoint.
• Hand off qualified families to Center Director for closing.
• Maintain daily operations checklists and opening/closing procedures.
• Coordinate vendor relationships for repairs, maintenance, and facility needs.
• Ensure the center is clean, organized, and operationally ready every day.

Skills

Front desk

Office administration

Center operations

Customer-facing coordination

Tools

ADP

CRM tools

Job description

Big Brainbox is seeking a Center Coordinator to serve as the operational backbone of a center. You’ll run front desk, attendance, and inquiries, while supporting enrollment and daily operations. This growth-track role leads to Center Director opportunities for high performers.

Responsibilities span guest handling, lead follow-up, facilities, and administrative tasks. You’ll work with CRM systems and ADP, ensuring smooth center functioning every day and maintaining a welcoming environment for