Center Operations Lead - Elevate Patient Care

CVS Health; Dallas (TX); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Job summary

Oak Street Health is seeking a Center Operations Supervisor to lead daily center activities, support the Practice Manager, and ensure safe, high-quality patient care. You will oversee staff scheduling, front desk and clinical flow, facilities, and service recovery while driving operational improvements.

This role emphasizes teamwork and a proactive, adaptable approach in a fast-paced clinic environment. The COS will coordinate with the Practice Manager and Medical Director, supervise staff

Qualifications

• Excellent problem-solving and critical-thinking abilities.
• Proven collaboration within a team in a fast-paced setting.
• Ability to work in a dynamic, ambiguous environment.
• 2+ years of customer service experience; 1+ year of leadership preferred.
• Proficient PC skills and working knowledge of office software.

Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor attendance and coverage for staff shifts.
• Manage provider schedules to ensure smooth patient flow.
• Oversee transportation scheduling and patient experience.
• Perform daily operational rounds and monitor performance indicators.
• Observe front desk activities for quality and accuracy, including copays.
• Maintain welcoming spaces and promote a positive patient experience.
• Oversee facilities to keep the center safe, clean, and functional.
• Lead or supervise hourly center staff as needed (front desk, MA, phlebotomists).
• Support recruitment, onboarding, retention and performance when asked.
• Utilize dashboards to identify operational improvements and report results.
• Lead service and clinical team huddles and resolve issues.
• Support new initiatives and evolving workflows; enforce procedures.
• Collaborate with Practice Manager and Medical Director on staff/workflows.

Skills

Problem solving

Team collaboration

Adaptable

Customer service

People leadership

PC literacy

US work authorization

Education

Associate degree

Bachelor’s degree preferred

Job description

Oak Street Health is seeking a Center Operations Supervisor to lead daily center activities, support the Practice Manager, and ensure safe, high-quality patient care. You will oversee staff scheduling, front desk and clinical flow, facilities, and service recovery while driving operational improvements.

This role emphasizes teamwork and a proactive, adaptable approach in a fast-paced clinic environment. The COS will coordinate with the Practice Manager and Medical Director, supervise staff