Clinic Operations Lead: Patient Experience

CVS Health; Irving (TX); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Irving, TX is seeking a Center Operations Supervisor to lead daily center activities and support the Practice Manager in achieving performance and patient-care goals.

You will supervise front desk and clinical staff, manage schedules, oversee facilities, and drive operational improvements using dashboards and metrics. The role requires a proactive, collaborative leader with a background in customer service and a degree.

Qualifications

• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• Associate's degree required, Bachelor's degree preferred

Responsibilities

• Support front desk coverage and contribute to service teamwork
• Monitor staff attendance and coverage plans
• Monitor provider schedules daily to ensure smooth patient visits
• Manage transportation schedule to maximize resources and patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and performance indicators
• Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
• As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts, as needed and facilitate resolution
• Champion new initiatives as workflows are improved and new services are added
• Champion organizational operating procedures
• De-escalate conflict as it arises, and seek resolution
• Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
• Other duties, as assigned

Skills

Problem solving

Collaboration

Flexibility

Positive attitude

Fast-paced environment

Ownership

Customer service experience

Team leadership

Education

Associate's degree

Bachelor's degree preferred

Tools

PC skills

Job description

Oak Street Health in Irving, TX is seeking a Center Operations Supervisor to lead daily center activities and support the Practice Manager in achieving performance and patient-care goals.

You will supervise front desk and clinical staff, manage schedules, oversee facilities, and drive operational improvements using dashboards and metrics. The role requires a proactive, collaborative leader with a background in customer service and a degree.