Center Operations & Guest Experience Lead

European Wax Center; Florham Park (NJ); On-site; USD 25,000 - 41,000; Full time

Job summary

European Wax Center in Florham Park, NJ is seeking an experienced Assistant Manager to support guest services and the Center Manager. You will model excellent customer service, lead by example, and help maintain a clean, well-organized center and lobby while ensuring brand standards and Wax Pass program goals are met.

The role emphasizes developing staff, coaching on sales and scripts, managing daily operations, and driving center performance through KPI tracking and effective teamwork.

Qualifications

• One year of supervisory or leadership experience in a sales-driven role.
• Bachelor's Degree or applicable related experience.
• Full proficiency of Microsoft Office Suite.
• Demonstrated results oriented leadership.
• Self-motivated and process focused.
• Team member centered with strong values.
• Outstanding communication skills.
• Fun. You must have fun.

Responsibilities

• Maintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month.
• Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests.
• Assists the manager to ensure the schedule has proper room assignment & clean room two months out.
• Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.
• Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.
• Responsible for day-to-day management of the center in the absence of the Center Manager
• Train and role model the Artemis Wax and brand standards and protocols put forward by European Wax Center.
• Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
• Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.
• Deliver and assist in management the Centers performance across revenue and KPI's.
• Review and assess Center KPI's daily. Coach appropriate behaviors and plan accordingly.
• Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
• Mastery and coaching of sales and scripts
• Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
• Lead and organize operations, center payroll, ordering and compliance.
• Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately.
• Assists with running EFTS and following EFT processing protocols assigned by management. (Management will follow up on performance)

Skills

Leadership experience

Outstanding communication

Self-motivated and process focused

Team oriented

Education

Bachelor's Degree or applicable related experience

Tools

Microsoft Office Suite

Job description

European Wax Center in Florham Park, NJ is seeking an experienced Assistant Manager to support guest services and the Center Manager. You will model excellent customer service, lead by example, and help maintain a clean, well-organized center and lobby while ensuring brand standards and Wax Pass program goals are met.

The role emphasizes developing staff, coaching on sales and scripts, managing daily operations, and driving center performance through KPI tracking and effective teamwork.