Center Operations Coordinator

Apploi; Beachwood (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Health, dental, and vision insurance

401K plan

Paid training and support

Job summary

Apploi is seeking a detail-oriented Center Operations Coordinator for our Beachwood ABA center. This non-clinical role serves as the operational backbone, handling scheduling, client intake, front-desk management, and daily logistics to keep clinical teams focused on delivering therapy.

The position is full-time, Monday through Friday, 7:45–4:15, with generous benefits and growth opportunities in a fast-paced environment dedicated to clinical excellence.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in scheduling, admin, or reception, preferably in healthcare or education.
• Experience with Electronic Health Records (EHR) and digital scheduling platforms.
• Strong proficiency with Microsoft Office or Google Workspace.
• Formal HIPAA training and experience in high-volume customer-service environments.

Responsibilities

• Master scheduling and capacity management.
• Client intake and onboarding.
• Front desk operations and hospitality.
• Policy adherence and staff support.
• Administrative, facilities, and reporting support.

Skills

Scheduling

Administrative experience

Reception

EHR experience

Microsoft Office / Google Workspace

Education

High School Diploma or GED

Job description

Are you a detail-oriented operations professional who thrives in fast-paced, mission-driven environments? We're seeking a Center Operations Coordinator to become the operational backbone of our Beachwood ABA center.

This critical role is the central point of contact for scheduling, client intake, front-desk management, and daily operational support. You’ll ensure that every day runs like clockwork—freeing up our clinical team to focus on delivering world-class therapy.This is a non-clinical role ideal for someone with outstanding logistics skills, excellent communication, and a passion for building systems that support clinical excellence.

This is a full time position at the Center Monday-Friday 7:45-4:15

Amazing Benefits!

• Generous Paid Time Off
• Paid Legal Holidays
• Health Insurance, dental insurance and vision insurance
• 401 K Plan
• Paid training and support!

Responsibilities:

• Master Scheduling & Capacity Management
• Client Intake & Onboarding
• Front Desk Operations & Hospitality
• Policy Adherence & Staff Support
• Admin, Facilities & Reporting Support

Required Qualifications

• High School Diploma or GED is required.
• A minimum of two (2) years of professional experience in a scheduling, administrative, or reception role, preferably within a healthcare or educational setting.
• Demonstrated expertise in using Electronic Health Record (EHR) and digital scheduling platforms.
• High proficiency in the Microsoft Office or Google Workspace suite.
• Formal HIPAA training and extensive experience in a high-volume customer-service environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a similar field.
• Prior experience or exposure to an ABA therapy or pediatric clinic environment, providing a foundational understanding of the clinical setting.
• Working knowledge of the Ohio Scholarship program.
• Bilingual proficiency.
• Advanced skills in Microsoft Excel (e.g., Pivot Tables, VLOOKUP) or experience with data visualization tools for enhanced reporting capabilities.