Center Manager - Suwanee, GA

The UPS Store 7171; Suwanee (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A leading retail service provider is seeking a Center Manager in Suwanee, GA. The role involves overseeing daily operations, managing a team to deliver exceptional customer service, and managing financials. The ideal candidate should have retail management experience and strong leadership skills. This is a full-time position offering paid vacation and health coverage.

Qualifications

• Post high school education (college coursework or a degree) preferred.
• 2+ years of retail store operations experience required.
• Must have dynamic personality and ability to motivate a team.

Responsibilities

• Manage daily operations of the retail location.
• Perform recruiting, training, and scheduling of associates.
• Monitor and maximize customer satisfaction.

Skills

Supervisory skills

Customer service

Leadership skills

Strong computer skills

Education

Advanced education degree or coursework

Tools

Microsoft Office

Adobe Suites

Job description

Join to apply for the Center Manager - Suwanee, GA role at The UPS Store 7171

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Benefits

• Paid vacation
• Sales commission
• Health Coverage

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Staffing and Recruiting

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