Center Manager - Suwanee, GA

The UPS Store 7171; Suwanee (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A retail service provider in Suwanee, Georgia seeks a Center Manager to oversee day-to-day operations. Responsibilities include managing staff, enhancing customer satisfaction, and ensuring financial efficiency. The ideal candidate will have previous store management experience, strong leadership skills, and competence in financial management. This role offers benefits like paid vacation and health coverage.

Qualifications

• Two years of retail store operations experience is required.
• Advanced education degree, coursework, or tech school desired.
• Previous store management experience required.

Responsibilities

• Performs personnel management, including recruiting and training associates.
• Monitors customer service delivery and satisfaction.
• Manages inventory and financials.

Skills

Supervisory skills

Leadership skills

Customer service

Computer skills

Education

Post high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills

Benefits

• Paid vacation
• Sales commission
• Health Coverage

We are an equal opportunities employer and welcome applications from all qualified candidates.