Center Manager - Mall of GA

The UPS Store 7171; Buford (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health coverage

Job summary

A leading retail logistics provider is seeking a Center Manager for their Mall of GA location. The role involves managing daily operations, ensuring high levels of customer service, and leading personnel. Candidates should have retail management experience and strong leadership skills. Benefits include paid vacation and health coverage.

Qualifications

• Preferred post-high-school education, ideally a degree.
• At least two years of retail store operations experience.
• Strong leadership skills to manage teams effectively.

Responsibilities

• Manage the day-to-day operations of the retail location.
• Perform personnel management including training and scheduling.
• Monitor customer service delivery and satisfaction.

Skills

Supervisory skills

Customer service

Inventory management

Team leadership

Education

Post-high-school education preferred

Two years of retail operations experience

Tools

Computer software knowledge

Job description

Overview

Center Manager - Mall of GA at The UPS Store 7171 is responsible for the day-to-day operations of this retail location. The Center Manager opens and closes the center, manages productivity, ensures world-class customer service, monitors cost and expenses, and provides weekly and monthly reports to the franchise owner. The Center Manager is accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates


• Schedules work assignments and facilitates weekly or monthly staff meetings


• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction


• Develops and implements the store marketing program


• Manages Center financials and prepares/provides reporting


• Manages inventory


• Reviews daily employee timesheets and submits for payroll processing


• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Post-high-school education (college coursework or a degree) preferred


• Two years of retail store operations experience


• Strong supervisory/managerial/leadership skills


• Excellent computer/internet/software knowledge


• Physical ability to perform the job (lifting, bending, etc.)


• Dynamic personality and ability to motivate a team to optimize performance


• Ability to listen and lead

Benefits

• Paid vacation


• Sales commission


• Health coverage

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Staffing and Recruiting