Center Manager: Lead Team, Elevate Guest Experience

Anchor Point Management Group; Florida; On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while beï

Referral Bonus - Generous Incentive to

Job summary

European Wax Center of Weston is seeking a results-driven Center Manager to oversee all daily operations at our Weston location. You’ll lead a team, drive guest satisfaction, hit sales goals, and uphold health, safety, and brand standards.

This is a full-time, in-person role with flexible evenings and weekends, offering a competitive base salary plus bonuses, PTO, and a comprehensive benefits package. Experience in KPI management and staff development is valued to coach, schedule, and optimize

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key
• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Will have an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Skills

Retail management

Leadership

Sales

Communication

Team motivation

Problem-solving

Flexible schedule

KPI understanding

Guest service

Coaching

Accountability

Inspiration

Open schedule

Written & verbal communication

Education

Equivalent education

Tools

POS system

Job description

European Wax Center of Weston is seeking a results-driven Center Manager to oversee all daily operations at our Weston location. You’ll lead a team, drive guest satisfaction, hit sales goals, and uphold health, safety, and brand standards.

This is a full-time, in-person role with flexible evenings and weekends, offering a competitive base salary plus bonuses, PTO, and a comprehensive benefits package. Experience in KPI management and staff development is valued to coach, schedule, and optimize