Retail Center Manager - Lead Team, Service & Growth

UPS Store; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

The UPS Store in Chandler, AZ seeks a Center Manager to lead day-to-day operations of the retail location, open/close the center, manage productivity, and ensure world-class customer service.

The role requires 2+ years in retail management, strong supervisory skills, solid computer skills, and the ability to motivate a team to achieve performance and profit goals.

Qualifications

• Prior store management experience required.
• P&L experience preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills and leadership abilities.
• Willing to accept full accountability for Center operations.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Skills

Store management

P&L experience

Leadership/ supervision

Office software

Phone skills

Accountability

Communication

Education

Advanced education degree

Tools

Microsoft Office

Adobe Creative Suite

Job description

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job description

The center manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The center manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post-high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

Performs personnel management, which includes recruiting, training, scheduling, and coaching associates

Schedules work assignments and facilitates weekly or monthly staff meetings

Monitors, evaluates, and maximizes customer service delivery and customer satisfaction

Develops and implements the store marketing program

Manages Center financials and prepares/provides reporting

Manages inventory

Reviews daily employee timesheets and submits for payroll processing

Oversees center maintenance, including cleanliness, safety, and organization

Performs other duties as assigned

QUALIFICATIONS

Advanced education degree, coursework, or tech school desired

Previous store management experience required, including personnel and financial management experience

P&L experience preferred

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Bona fide management/leadership skills

Willing to accept full accountability for Center operations

CERTIFICATIONS / LICENSE

· Public notary

· UPS standard certifications