Center Manager – Auto Service Leader (Gulfport)

Meineke-Car-Care; Gulfport (MS); Vor Ort; USD 42.000 - 72.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Health insurance

Paid time off

Vision insurance

Zusammenfassung

Meineke in Gulfport, MS is seeking a Center Manager to lead daily operations, staffing, and customer service for the automotive center. You will drive sales, manage P&L, and ensure high standards of service and shop efficiency in a fast-paced environment.

The role requires experience in automotive service management, strong leadership, and the ability to coach a team. Onsite scheduling and performance tracking are essential, with a customer-first approach guiding every interaction.

Qualifikationen

• 3+ years of management experience in automotive service, retail, or another customer-facing business, including hiring, training, and coaching staff.
• Working knowledge of general automotive maintenance and repairs, including brakes, tires, alignments, suspension, steering, exhaust, and engine diagnostics.
• Ability to understand repair estimates and explain recommended services to customers.
• Familiarity with automotive parts ordering, labor guide, and repair scheduling.
• Strong accountability for shop productivity, attendance, and team performance.
• Experience managing cash deposits, refunds, and financial transactions.
• A track record of meeting or exceeding sales goals and driving appointments and promotions.
• Experience managing P&L, gross profit margins, labor and COGS costs, and budgets.
• A working understanding of auto repair and maintenance to clearly explain inspections, estimates, and repairs to customers.
• The ability to build a positive, accountable team, with strong phone, sales, and in-person presentation skills, as well as address employee performance and disciplinary issues.
• A customer-first mindset and the ability to resolve complaints professionally.
• Strong attention to detail and comfort with shop management, point-of-sale, and accounting software (Mkey or similar experience is a plus).

Aufgaben

• Staffing & Hiring: Keep the center fully staffed by proactively recruiting, screening, and hiring technicians, service advisors, General Service team members, and other staff who meet center standards.
• Training & Coaching: Train new team members on center policies and procedures, ensure continuous training, and lead regular role play of phone, sales, and customer presentation skills.
• Team Leadership & Culture: Foster a positive, productive culture built on teamwork and accountability. Hold regular team meetings to maintain morale and procedures.
• Scheduling: Create and adjust weekly schedules based on projected sales volume, absences, and demand.
• Sales Performance: Meet weekly, monthly, and quarterly personal and center sales goals, beat last year's sales, proactively generate appointments, and help plan promotions.
• Financial Management: Maintain a 60% gross profit margin by managing labor and COGS costs, manage budgeting for unexpected expenses, maintenance, and training.
• Center Image & Maintenance: Keep the center up to Meineke Center Image Guidelines and fix issues. Lead by example and view the center through the customer's eyes.
• Customer Experience: Put customers first and maintain a "YES COMPANY" atmosphere. Follow Meineke procedures for check-in, inspection explanations, signed work orders, and check-out.
• Customer Follow-Up & Reputation: Manage daily customer callbacks, monitor online reviews and CSI scores, maintain a 70% email collection rate, coach the team on opportunities.
• Inspections, Estimates & Repair Orders: Ensure inspections are performed on all vehicles. Use Mkey, Job Builder, sales packages, and ISE to build estimates and repair tickets. Order parts and document tickets thoroughly.

Kenntnisse

Management experience

Auto maintenance knowledge

Explain estimates

Parts ordering

Productivity focus

Cash handling

Sales track record

P&L budgeting

Explain inspections

Team building

Customer focus

POS software

Tools

Mkey

Jobbeschreibung

Meineke in Gulfport, MS is seeking a Center Manager to lead daily operations, staffing, and customer service for the automotive center. You will drive sales, manage P&L, and ensure high standards of service and shop efficiency in a fast-paced environment.

The role requires experience in automotive service management, strong leadership, and the ability to coach a team. Onsite scheduling and performance tracking are essential, with a customer-first approach guiding every interaction.