Center Manager

Saveway USA Corporation; Gulfport (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Meineke in Gulfport, MS is seeking an experienced Center Manager to lead daily shop operations, hire and develop staff, and deliver exceptional customer service. You will drive sales, manage schedules, and maintain strong team performance in a busy automotive service center.

The right candidate will oversee financials, budgeting, parts and labor cost controls, and center image, while ensuring compliance with Meineke standards and delivering a high-quality customer experience that keeps customers

Qualifications

• 3+ years of management experience in automotive service, retail, or customer-facing business.
• Working knowledge of general automotive maintenance and repairs.
• Ability to understand repair estimates and explain services to customers.
• Familiarity with automotive parts ordering, labor guide, and repair scheduling.
• Strong accountability for shop productivity, attendance, and team performance.

Responsibilities

• Staffing & Hiring: Recruit and hire technicians and staff, maintain personnel records.
• Training & Coaching: Train new team members and role-play sales/customer skills.
• Team Leadership & Culture: Foster a positive, accountable team and hold regular meetings.
• Scheduling: Create weekly schedules based on projected sales and holidays.
• Sales Performance: Meet sales goals and plan promotions.
• Financial Management: Maintain gross profit margins and update daily records.
• Center Image & Maintenance: Keep center clean and up to Meineke guidelines.
• Customer Experience: Ensure customer communication and resolve complaints.
• Customer Follow-Up & Reputation: Monitor CSI scores and online reviews.
• Inspections, Estimates & Repair Orders: Ensure inspections, build estimates, order parts.

Skills

Management experience

Leadership

Customer-facing

Communication

P&L management

Tools

Mkey

POS systems

Accounting software

Job description

Center Manager

Gulfport, MS

Meineke is looking for an experienced leader to be our Center Manager in Gulfport, Mississippi!

What we can offer YOU:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay Details:

• Base + NO CAP commission
• Weekly & Quarterly bonuses based on sales

Schedule:

• Monday to Friday
• Weekends as needed
• Onsite

The right candidate will have:

• 3+ years of management experience in automotive service, retail, or another customer-facing business, including hiring, training, and coaching staff.
• Working knowledge of general automotive maintenance and repairs, including brakes, tires, alignments, suspension, steering, exhaust, and engine diagnostics.
• Ability to understand repair estimates and explain recommended services to customers.
• Familiarity with automotive parts ordering, labor guide, and repair scheduling.
• Strong accountability for shop productivity, attendance, and team performance.
• Experience managing cash deposits, refunds, and financial transactions.
• A track record of meeting or exceeding sales goals and driving appointments and promotions.
• Experience managing P&L, gross profit margins, labor and COGS costs, and budgets.
• A working understanding of auto repair and maintenance to clearly explain inspections, estimates, and repairs to customers.
• The ability to build a positive, accountable team, with strong phone, sales, and in-person presentation skills, as well as address employee performance and disciplinary issues.
• A customer-first mindset and the ability to resolve complaints professionally.
• Strong attention to detail and comfort with shop management, point-of-sale, and accounting software (Mkey or similar experience is a plus).

Our Center Manager will:

• Staffing & Hiring: Keep the center fully staffed by proactively recruiting, screening, and hiring technicians, service advisors, General Service team members, and other staff who meet center standards. Maintain accurate, complete personnel records, including any disciplinary actions reviewed with the center owner.
• Training & Coaching: Train new team members on center policies and procedures, ensure continuous training, and lead regular role play of phone, sales, and customer presentation skills. Listen to recorded calls regularly to identify areas for improvement.
• Team Leadership & Culture: Foster a positive, productive culture built on teamwork and accountability. Hold regular team meetings (per Staffing the Meineke Way) to maintain morale, reinforce procedures, and keep the center operating at the highest possible level.
• Scheduling: Create and adjust weekly schedules based on projected sales volume, absences, and demand, and plan ahead for holidays and local events that may impact sales.
• Sales Performance: Meet weekly, monthly, and quarterly personal and center sales goals, beat last year's sales, proactively generate appointments, and help plan and execute promotions.
• Financial Management: Maintain a 60% gross profit margin by managing labor and COGS costs, and manage budgeting for unexpected expenses, maintenance, and training. Keep accurate daily transaction and financial records, update accounting software or P&L regularly, and track cores, returns, labor warranty claims, and vendor financials daily.
• Center Image & Maintenance: Keep the center up to Meineke Center Image Guidelines by following cleaning and maintenance schedules and proactively fixing issues. Lead by example and help the team see the center through the customer's eyes.
• Customer Experience: Put customers first and maintain a "YES COMPANY" atmosphere. Follow Meineke procedures for check-in, inspection explanations, signed work orders, and check-out, keep customers informed throughout their visit, and resolve any issues or complaints satisfactorily.
• Customer Follow-Up & Reputation: Manage the daily customer callback process, monitor online reviews and Meineke CSI scores, maintain a 70% email collection rate, and coach the team on areas of opportunity.
• Inspections, Estimates & Repair Orders: Ensure inspections are performed consistently and accurately on all vehicles. Use Mkey, Job Builder, sales packages, and ISE to build complete estimates and repair tickets. Order parts from approved vendors, verify them with technicians, assign invoices to the correct RO numbers, and confirm full documentation on every ticket (inspection sheet, estimates, work orders, final invoice, and battery test).

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.