Center Manager

Meineke; Gulfport (MS); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

Meineke in Gulfport, Mississippi, is seeking an experienced Center Manager to lead daily operations, staffing, and customer service in our automotive service center.

You will hire, train, coach, and manage technicians and advisors; maintain financials, schedule work, and drive sales while upholding Meineke standards.

This onsite role rewards performance with base pay plus uncapped commissions and weekly/quarterly bonuses, alongside a strong benefits package.

Formación

• 3+ years of management experience in automotive service, retail, or a customer-facing business.
• Ability to hire, train, and coach staff.
• Strong knowledge of automotive maintenance and repairs.
• Experience managing P&L and budgets.
• Proven track record of meeting sales goals and driving appointments.

Responsabilidades

• Staffing & Hiring: Keep the center fully staffed by recruiting, screening, and hiring technicians, service advisors, and other staff.
• Training & Coaching: Train new team members on center policies and ensure ongoing training.
• Team Leadership & Culture: Foster a positive, accountable culture with regular team meetings.
• Scheduling: Create and adjust weekly schedules based on projected sales and events.
• Sales Performance: Meet weekly, monthly, and quarterly sales goals and drive promotions.
• Financial Management: Maintain 60% gross margin and manage budgets and expenses.
• Center Image & Maintenance: Follow Meineke guidelines for center upkeep and maintenance.
• Customer Experience: Ensure a high-quality customer experience and resolve issues quickly.

Conocimientos

Leadership

Sales leadership

Customer service

Staff training

Scheduling

P&L management

Cash handling

Communication

Team coaching

Problem solving

Herramientas

Mkey

Descripción del empleo

Center Manager

Gulfport, MS

Meineke is looking for an experienced leader to be our Center Manager in Gulfport, Mississippi!

What we can offer YOU:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay Details:

• Base + NO CAP commission
• Weekly & Quarterly bonuses based on sales

Schedule:

• Monday to Friday
• Weekends as needed
• Onsite

The right candidate will have:

• 3+ years of management experience in automotive service, retail, or another customer-facing business, including hiring, training, and coaching staff.
• Working knowledge of general automotive maintenance and repairs, including brakes, tires, alignments, suspension, steering, exhaust, and engine diagnostics.
• Ability to understand repair estimates and explain recommended services to customers.
• Familiarity with automotive parts ordering, labor guide, and repair scheduling.
• Strong accountability for shop productivity, attendance, and team performance.
• Experience managing cash deposits, refunds, and financial transactions.
• A track record of meeting or exceeding sales goals and driving appointments and promotions.
• Experience managing P&L, gross profit margins, labor and COGS costs, and budgets.
• A working understanding of auto repair and maintenance to clearly explain inspections, estimates, and repairs to customers.
• The ability to build a positive, accountable team, with strong phone, sales, and in-person presentation skills, as well as address employee performance and disciplinary issues.
• A customer-first mindset and the ability to resolve complaints professionally.
• Strong attention to detail and comfort with shop management, point-of-sale, and accounting software (Mkey or similar experience is a plus).

Our Center Manager will:

• Staffing & Hiring: Keep the center fully staffed by proactively recruiting, screening, and hiring technicians, service advisors, General Service team members, and other staff who meet center standards. Maintain accurate, complete personnel records, including any disciplinary actions reviewed with the center owner.
• Training & Coaching: Train new team members on center policies and procedures, ensure continuous training, and lead regular role play of phone, sales, and customer presentation skills. Listen to recorded calls regularly to identify areas for improvement.
• Team Leadership & Culture: Foster a positive, productive culture built on teamwork and accountability. Hold regular team meetings (per Staffing the Meineke Way) to maintain morale, reinforce procedures, and keep the center operating at the highest possible level.
• Scheduling: Create and adjust weekly schedules based on projected sales volume, absences, and demand, and plan ahead for holidays and local events that may impact sales.
• Sales Performance: Meet weekly, monthly, and quarterly personal and center sales goals, beat last year's sales, proactively generate appointments, and help plan and execute promotions.
• Financial Management: Maintain a 60% gross profit margin by managing labor and COGS costs, and manage budgeting for unexpected expenses, maintenance, and training. Keep accurate daily transaction and financial records, update accounting software or P&L regularly, and track cores, returns, labor warranty claims, and vendor financials daily.
• Center Image & Maintenance: Keep the center up to Meineke Center Image Guidelines by following cleaning and maintenance schedules and proactively fixing issues. Lead by example and help the team see the center through the customer's eyes.
• Customer Experience: Put customers first and maintain a \YES COMPANY\ atmosphere. Follow Meineke procedures for check-in, inspection explanations, signed work orders, and check-out, keep customers informed throughout their visit, and resolve any issues or complaints satisfactorily.
• Customer Follow-Up & Reputation: Manage the daily customer callback process, monitor online reviews and Meineke CSI scores, maintain a 70% email collection rate, and coach the team on areas of opportunity.
• Inspections, Estimates & Repair Orders: Ensure inspections are performed consistently and accurately on all vehicles. Use Mkey, Job Builder, sales packages, and ISE to build complete estimates and repair tickets. Order parts from approved vendors, verify them with technicians, assign invoices to the correct RO numbers, and confirm full documentation on every ticket (inspection sheet, estimates, work orders, final invoice, and battery test).

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.