Auto Service Center Manager: Lead Team & Drive Growth

Velocity Staffing; Noblesville (IN); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Performance bonus

Job summary

Meineke Car Care is seeking a results-driven Store Manager to lead one of our centers in delivering top-notch service and driving profitability. You will supervise technicians and service advisors, meet sales goals, and uphold safety and cleanliness standards.

The position emphasizes team leadership, customer satisfaction, and cost management while fostering a positive work environment. Strong communication and hands-on coaching are essential for success in this role.

Qualifications

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver’s license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Leadership

Sales-driven

Customer service

Communication

POS systems

Team development

Organizational skills

Tools

Shop management software

Job description

Meineke Car Care is seeking a results-driven Store Manager to lead one of our centers in delivering top-notch service and driving profitability. You will supervise technicians and service advisors, meet sales goals, and uphold safety and cleanliness standards.

The position emphasizes team leadership, customer satisfaction, and cost management while fostering a positive work environment. Strong communication and hands-on coaching are essential for success in this role.