Center Manager

Hireology; State College (Centre County); On-site; USD 42,000 - 60,000; Full time

Job summary

The UPS Store center is seeking a Center Manager to run day-to-day operations, open/close, supervise staff, and deliver exceptional customer service. You will monitor costs, prepare weekly/monthly reports, drive profit and loss, and lead business development initiatives at the State College location.

The ideal candidate will have college coursework or a degree, two years of retail operations experience, strong leadership, and solid computer skills.

Qualifications

• Post high school education or college coursework.
• Two years of retail store operations experience.
• Strong supervisory/leadership skills and ability to motivate a team.
• Excellent computer/internet/software knowledge.

Responsibilities

• Oversees personnel management: recruiting, training, scheduling, coaching.
• Plans work assignments and leads weekly/monthly staff meetings.
• Monitors customer service delivery and satisfaction levels.
• Develops and implements store marketing programs.
• Manages Center financials and prepares reports.
• Oversees inventory and payroll timing processes.
• Ensures store maintenance, safety, and organization.
• Operates print equipment at off-site locations.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Supervisory/ management

Microsoft Office

Adobe Suites

Communication

Listening and leading

Education

Post-secondary education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Please note, The UPS Store is an essential business operating 7-days a week.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Operates print equipment at off-site location
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• Reliable transportation is a must