Center Manager

The UPS Store 7171; Gulfport (MS); On-site; USD 75,000 - 125,000; Full time

Job summary

A retail store in Gulfport, MS, is seeking a Center Manager to oversee daily operations, manage the team, and ensure exceptional customer service. Ideal candidates will have retail operations experience, strong leadership skills, and a dynamic personality to motivate staff. The role offers a salary range of $75,000 to $125,000 annually and full-time employment in a supportive environment.

Qualifications

• Two years of retail store operations experience.
• Dynamic personality that motivates a team.
• Physical ability to perform physical tasks.

Responsibilities

• Manage day-to-day operations of the retail location.
• Monitor customer satisfaction and service delivery.
• Recruit, train, and coach associates.

Skills

Supervisory skills

Customer service delivery

Inventory management

Team motivation

Computer and software knowledge

Education

Post-high school education

Job description

Overview

Join to apply for the Center Manager role at The UPS Store 7171.

The Center Manager is responsible for the day-to-day operations of this retail location. They will open and close the center, manage productivity, ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Post-high school education (college coursework or a degree) desired
• Two years of retail store operations experience
• Strong supervisory/leadership skills
• Excellent computer/internet/software knowledge
• Physical ability to perform the job (lifting, bending, etc.)
• Dynamic personality and the ability to motivate a team to optimize performance
• Willingness to accept accountability for Center operations

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Staffing and Recruiting

Location and compensation

Location: Gulfport, MS

Salary: $75,000.00-$125,000.00