Center Manager

The UPS Store 7171; Orange Beach (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail franchise in Orange Beach, Alabama, is looking for a Center Manager to oversee day-to-day operations, manage staff, and ensure exceptional customer service. The ideal candidate will have retail management experience, strong leadership skills, and the ability to drive team performance. Responsibilities include personnel management, financial oversight, and marketing program development.

Qualifications

• Two years of retail store operations experience.
• Physical ability to perform job duties (lifting, bending, etc.)

Responsibilities

• Manage day-to-day operations of the retail location.
• Ensure world-class customer service delivery.
• Monitor cost control and expenses.
• Perform personnel management, including recruiting and training associates.

Skills

Strong supervisory/managerial/leadership skills

Excellent computer/internet/software knowledge

Dynamic personality and leadership abilities

Education

Post-high school education (college coursework or a degree)

Job description

Overview

Join to apply for the Center Manager role at The UPS Store 7171.

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Post-high school education (college coursework or a degree) or equivalent
• Two years of retail store operations experience
• Strong supervisory/managerial/leadership skills
• Excellent computer/internet/software knowledge
• Physical ability to perform this job (lifting, bending, etc.)
• Dynamic personality with the ability to listen and lead, and motivate a team to optimize performance