Center Manager

The UPS Store 7171; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Manager to run day-to-day retail operations, open/close the center, lead a team, and ensure world-class customer service while monitoring costs and preparing reports.

The ideal candidate will have post-high school education, two years in retail store operations, strong leadership, solid computer skills, and the ability to motivate a team to improve performance.

Qualifications

• Post high school education, college coursework or degree is preferred.
• Two years of retail store operations experience.
• Strong supervisory/managerial/leadership skills.
• Excellent computer/internet/software knowledge.
• Physical ability to perform job duties (lifting, bending, etc.).
• Willing to listen and lead; dynamic personality and ability to motivate a team.

Responsibilities

• Performs personnel management including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors and maximizes customer service delivery and satisfaction.
• Develops and implements the store marketing program.
• Manages Center financials and provides reporting.
• Manages inventory.

Skills

Leadership

Supervisory/Management

Customer service orientation

Strong computer skills

Education

Post-high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financial and prepares/provides reporting
• Manages inventory
• Reviews daily employee time sheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Notary License preferred
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• Must be able to cover shifts on weekend if needed