Center Leader: Guest Experience & P&L Excellence

Family Entertainment Group LLC

Round Rock (TX)

On-site

USD 90,000 - 140,000

Full time

14 days+
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Job summary

Family Entertainment Group LLC is seeking a General Manager in Round Rock, TX to oversee all facets of location success. You will drive guest experience, operate games, food & beverage, and retail, and ensure brand standards are met while leading a high-performing team.

You will own the location P&L, forecast labor, analyze performance data, and drive continuous improvement. This hands-on leadership role requires strong communication, adaptability, and a passion for creating memorable guest

Qualifications

  • 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
  • Proven success managing multi-disciplinary teams in high-volume environments.
  • Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.

Responsibilities

  • Oversee daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and brand standards.
  • Lead and develop a high-performing team; conduct evaluations and coaching.
  • Own the location P&L, including revenue, labor, COGS, and controllable expenses; optimize schedules and costs.
  • Collaborate with HR, Tech, Facilities, and Marketing to address site needs and elevate guest services.

Skills

Leadership
P&L ownership
Labor management
Operational analytics
Communication
Scheduling systems
POS systems

Education

High school diploma
Associate or Bachelor's degree preferred

Job description

Family Entertainment Group LLC is seeking a General Manager in Round Rock, TX to oversee all facets of location success. You will drive guest experience, operate games, food & beverage, and retail, and ensure brand standards are met while leading a high-performing team.

You will own the location P&L, forecast labor, analyze performance data, and drive continuous improvement. This hands-on leadership role requires strong communication, adaptability, and a passion for creating memorable guest

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