Center Leader: Guest Experience & P&L Excellence

Family Entertainment Group LLC; Round Rock (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Family Entertainment Group LLC is seeking a General Manager in Round Rock, TX to oversee all facets of location success. You will drive guest experience, operate games, food & beverage, and retail, and ensure brand standards are met while leading a high-performing team.

You will own the location P&L, forecast labor, analyze performance data, and drive continuous improvement. This hands-on leadership role requires strong communication, adaptability, and a passion for creating memorable guest

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
• Proven success managing multi-disciplinary teams in high-volume environments.
• Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.

Responsibilities

• Oversee daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and brand standards.
• Lead and develop a high-performing team; conduct evaluations and coaching.
• Own the location P&L, including revenue, labor, COGS, and controllable expenses; optimize schedules and costs.
• Collaborate with HR, Tech, Facilities, and Marketing to address site needs and elevate guest services.

Skills

Leadership

P&L ownership

Labor management

Operational analytics

Communication

Scheduling systems

POS systems

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Family Entertainment Group LLC is seeking a General Manager in Round Rock, TX to oversee all facets of location success. You will drive guest experience, operate games, food & beverage, and retail, and ensure brand standards are met while leading a high-performing team.

You will own the location P&L, forecast labor, analyze performance data, and drive continuous improvement. This hands-on leadership role requires strong communication, adaptability, and a passion for creating memorable guest