Guest Experience & Ops GM for Family Entertainment

Family-Entertainment-Group; Round Rock (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Family Entertainment Group in Texas leads one of its flagship venues, driving guest experiences and entertainment excellence. The General Manager oversees operations, team leadership, and the financial performance of the location, ensuring brand standards and top‑tier guest satisfaction across games and attractions.

The GM role emphasizes hands‑on leadership, strategic planning, labor optimization, and cross‑functional collaboration to maximize revenue and guest delight at a busy family

Qualifications

• 3–5+ years of leadership experience in entertainment, hospitality, or retail operations.
• Strong business acumen with comfort managing P&L and operational analytics.
• Excellent communication, coaching, organizational, and problem‑solving skills.

Responsibilities

• Lead daily operations across games, attractions, F&B, and retail to align with brand standards.
• Monitor game uptime, equipment functionality, and tech team performance for optimal guest experiences.
• Recruit, train, and develop a high‑performing team with HR aligned practices.
• Own location P&L, manage labor, COGS, and expenses with cost‑control discipline.
• Collaborate with cross‑functional teams to drive guest satisfaction and revenue growth.

Skills

Leadership

P&L ownership

Operations management

Team management

Communication

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

POS

Inventory tools

Job description

Family Entertainment Group in Texas leads one of its flagship venues, driving guest experiences and entertainment excellence. The General Manager oversees operations, team leadership, and the financial performance of the location, ensuring brand standards and top‑tier guest satisfaction across games and attractions.

The GM role emphasizes hands‑on leadership, strategic planning, labor optimization, and cross‑functional collaboration to maximize revenue and guest delight at a busy family