General Manager — Guest Experience & Center Growth

Family Entertainment Group LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Family Entertainment Group is seeking a General Manager to lead a high-volume entertainment location in the United States. The GM will own guest experience, operations across games, food & beverage, retail, and maintenance, and will model a culture of fun, service, and accountability.

The role requires building and coaching a high-performing team, managing the location P&L, labor, and COGS, and collaborating with HR, facilities, and marketing to drive guest traffic and revenue while ensuring

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, or related operations.
• Proven success managing multi-disciplinary teams in high-volume environments.
• Strong business acumen with P&L ownership, labor management, and analytics.
• Excellent communication, coaching, and problem-solving skills.
• Willingness to work evenings, weekends, holidays, and travel to other locations.
• High school diploma; degree preferred.

Responsibilities

• Lead daily operations across games, attractions, food & beverage, and retail.
• Monitor game uptime, equipment functionality, and tech team performance.
• Ensure safety and regulatory compliance (OSHA, ADA, local codes).
• Analyze guest feedback and reviews to improve service.
• Oversee labor scheduling, inventory, and vendor performance.
• Collaborate with HR, Facilities, Marketing to align site needs.

Skills

Leadership experience

Team management

Communication skills

Problem solving

Scheduling systems

Customer focus

Education

High school diploma or equivalent

Associate’s or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Inventory tools

Job description

Family Entertainment Group is seeking a General Manager to lead a high-volume entertainment location in the United States. The GM will own guest experience, operations across games, food & beverage, retail, and maintenance, and will model a culture of fun, service, and accountability.

The role requires building and coaching a high-performing team, managing the location P&L, labor, and COGS, and collaborating with HR, facilities, and marketing to drive guest traffic and revenue while ensuring