Center Clinical Manager: Lead Healthcare Ops & Experience

ChenMed LLC; Philadelphia (Philadelphia County); On-site; USD 54,000 - 78,000; Full time

Job summary

ChenMed in Philadelphia is seeking a Center Clinical Manager to lead back-office operations, clinical quality, HR and staff supervision. The CCM will collaborate with Center Leadership to design and execute clinical operation strategies, manage staffing and equipment, and ensure KPI targets and regulatory compliance are met.

Strong data analytics, leadership and healthcare knowledge are essential for driving patient experience and center performance in a growing specialty practice.

Qualifications

• High school diploma or GED equivalent required.
• BA/BS in Healthcare Administration or related field preferred.
• Active LPN or CMA license/certification required; other clinical licensure may be considered.
• Minimum of 5 years progressive work experience in a medical clinic or similar setting.
• Minimum of 2 years management experience with direct reports preferred.

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• Manages clinical operations to meet objectives related to performance metrics, growth strategy and membership goals.
• Oversees staffing, scheduling, payroll and PTO; plans for shortages.
• Performs direct patient care duties as needed; may include Care Promoter responsibilities.
• Uses data analytics and dashboards to drive revenue, quality ratings and clinical gaps.
• Develops protocols to improve staff productivity; coaches and disciplines staff as needed.
• Manages medical equipment and supply inventory; ensures maintenance and service.
• Ensures KPI targets, wait times, patient experience and staff engagement are met.
• Leads hiring and ongoing training for clinical staff and technicians; oversees onboarding.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies; internal audits.

Skills

Healthcare ops

Leadership

Data analytics

Communication

Travel up to 10%

Education

BA/BS in Healthcare Administration

LPN or CMA certification

Tools

Microsoft Office Suite

Job description

ChenMed in Philadelphia is seeking a Center Clinical Manager to lead back-office operations, clinical quality, HR and staff supervision. The CCM will collaborate with Center Leadership to design and execute clinical operation strategies, manage staffing and equipment, and ensure KPI targets and regulatory compliance are met.

Strong data analytics, leadership and healthcare knowledge are essential for driving patient experience and center performance in a growing specialty practice.