Clinical Center Operations Leader

ChenMed; Richmond (VA); On-site; USD 54,000 - 78,000; Full time

Job summary

ChenMed in Richmond, VA is hiring a Center Clinical Manager to lead day-to-day back-office operations, ensure quality care, regulatory compliance and staff development. You will oversee Care Promoters, Pharmacy Technicians and X-ray staff while collaborating with center leadership on strategies to meet organizational goals.

The role requires 5+ years in a medical clinic setting, strong leadership and data analytics skills, and an LPN/CMA credential or higher.

Qualifications

• BA/BS in Business or Healthcare Administration preferred.
• Licensed practical nurse (LPN) or Certified Medical Assistant required; other licensure may be considered.
• Experience in a medical clinic or hospital setting is required.
• Progressive management experience in a healthcare environment is preferred.

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• Manages clinical operations to meet performance metrics, growth strategy and membership goals.
• Ensures staffing, payroll, PTO, and coverage align with center needs.
• Performs direct patient care duties as needed and coaches clinical staff.
• Uses data analytics to drive revenue, quality ratings and care gaps improvement.
• Develops protocols to improve staff productivity and quality of care.

Skills

Healthcare operations

Clinical acumen

Leadership

Team management

Data analytics

Education

BA/BS in Business or Healthcare Administration

LPN or CMA licensure

Tools

Microsoft Office Suite

EMR systems

Job description

ChenMed in Richmond, VA is hiring a Center Clinical Manager to lead day-to-day back-office operations, ensure quality care, regulatory compliance and staff development. You will oversee Care Promoters, Pharmacy Technicians and X-ray staff while collaborating with center leadership on strategies to meet organizational goals.

The role requires 5+ years in a medical clinic setting, strong leadership and data analytics skills, and an LPN/CMA credential or higher.