Center Associate: Shipping, Tech & Customer Service

The UPS Store #2231; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store #2231 in Gainesville, FL is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax machines, binding, laminating, and POS devices.

The ideal candidate has prior retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional demeanor. You will learn all products and services and assist customers with shipping needs.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Verbal and written communication

Able to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #2231 in Gainesville, FL is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax machines, binding, laminating, and POS devices.

The ideal candidate has prior retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional demeanor. You will learn all products and services and assist customers with shipping needs.