Center Associate

The UPS Store; Canton (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store in Canton, OH seeks a dedicated Center Associate to deliver world-class customer service, process packages, and operate copiers and POS devices. Candidates should be friendly, fast learners with a professional appearance and a willingness to learn all aspects of the business.

Ideal applicants have prior retail experience, strong computer and internet skills, and excellent communication. The role requires availability with 1-2 weekends per month and the ability to lift 40+ pounds,

Qualifications

• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and excellent verbal and written communication.
• Reliable, prompt, and responsible with a professional demeanor.

Responsibilities

• Deliver outstanding customer service to walk-in customers and phone inquiries.
• Practice active listening with customers, coworkers, and leadership.
• Own the customer's shipping needs and offer viable solutions.
• Learn all product and service offerings and industry trends.
• Operate equipment and software proficiently and be willing to teach others.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned.

Skills

Computer skills

Phone skills

Verbal & written communication

Notary Public eligibility

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Center Associates deliver world-class customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Associates expertly advise our valued customers by providing accurate information on our array of products, services, and best-value options and exhibit confidence by knowing best practices related to the industry.

Ideal candidates have previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Must commit to varied schedule with 1-2 weekends per month
• Successful candidate must be eligible for and obtain a Notary Public commission as a condition of employment