Center Associate

The UPS Store; Copley Township (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The UPS Store in Ohio is seeking a Center Associate to assist customers, process packages, and operate printing and binding equipment. You will advise on products and services while providing excellent service.

Ideal candidates have retail experience, strong computer skills, and a professional appearance. Notary Public commission eligibility is required, and a varied schedule including 1–2 weekends per month is expected.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Varied schedule with 1–2 weekends per month.
• Notary Public commission eligibility required.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Learns all product and service offerings, alternative solutions, and industry trends.
• Operates equipment, software, and devices competently and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Excellent communication

Reliability

Attention to detail

Notary eligibility

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Creative Suite

Job description

Center Associates deliver world-class customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Associates expertly advise our valued customers by providing accurate information on our array of products, services, and best-value options and exhibit confidence by knowing best practices related to the industry.

Ideal candidates have previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Must commit to varied schedule with 1-2 weekends per month
• Successful candidate must be eligible for and obtain a Notary Public commission as a condition of employment