Center Assistant

Sylvan Learning Center; Virginia; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible shifts

Growth opportunities

Job summary

Sylvan Learning Center in Virginia is hiring a Center Assistant to be the welcoming first contact for families. You will support front desk operations, schedule appointments, and help with student assessments.

This role emphasizes organization, communication, and caring for families, with shifts Monday-Thursday and Saturday hours, offering growth as the center expands.

Qualifications

• High school diploma required; some college preferred.
• 1+ years of customer service or administrative experience.
• Excellent verbal and written communication.
• Strong organization and attention to detail; comfortable with scheduling tools.
• Experience in education, healthcare, sales or service is a bonus.

Responsibilities

• Welcome families to the center with a warm, positive smile.
• Make friendly follow-up calls, texts, and emails to families.
• Confirm and remind families of upcoming assessment appointments to reduce no-shows.
• Manage daily schedule changes, cancellations, and rescheduling with accuracy and calm.
• Keep the enrollment tracking system updated with every contact and status.
• Prepare briefs for the morning team about incoming families and notes.
• Support front desk operations by answering phones and greeting families.
• Conduct student assessments, helping students feel welcome and comfortable.
• Assist and prep materials for teachers.
• Lead transitions, assist with tokens, and help students close out lessons for transfers.

Skills

Customer service

Administrative work

Phone support

Written communication

Detail oriented

Scheduling tools

Education

High school diploma

Some college

Tools

Google Workspace

Scheduling tools

Job description

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant

Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!

Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.

Key Responsibilities

• Welcome families to the center with a warm, positive smile
• Make friendly, personalized follow-up calls, texts, and emails to families
• Proactively confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
• Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the morning team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Conduct student assessments, helping students feel welcome and comfortable
• Assist and prep materials for teachers
• Lead transition time, assist students with tokens, help students close out lessons for a swift transfer to parents while welcoming the next group of students
• Perform other center cleaning and administrative tasks as needed

What We Offer

• Competitive hourly rate of $15 – $18 based on experience
• Morning shift schedule: Monday to Thursday 10:30AM - 3:00PM
• Afternoon shift schedule: Monday to Thursday, 3:00 PM - 7:30PM
• Saturdays, 9:00 AM - 2:00 PM
• Growth potential with expanded hours and responsibilities as the center grows

Ideal Candidate Qualifications

• High school diploma required; some college preferred
• 1+ years of customer service, administrative, or phone-based support experience
• Comfortable making outbound calls with warm, clear, and professional communication
• Strong written communication skills for texting and emailing
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
• Experience in education, healthcare, sales or service environments is a bonus
• Calm under pressure, proactive, and genuinely caring about families

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we're focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we've helped millions of students achieve new levels of academic success.