Center Assistant: Warm Front Desk & Scheduling Pro

Sylvan Learning Center; Virginia (MN); On-site; USD 21,000 - 25,000; Part time

Job summary

Sylvan Learning Center is seeking a Center Assistant to be the friendly first point of contact for families, helping them feel cared for and supported while you assist teachers and staff. You will handle scheduling, communications, and front desk duties with warmth and professional clarity, conduct student assessments, and help prepare materials for teachers.

This role offers growth as the center expands, with opportunities for additional hours and responsibilities and a positive learning

Qualifications

• High school diploma required; some college preferred.
• 1+ years of customer service, administrative, or phone-based support experience.
• Comfortable outbound calls with warm, clear, professional communication.
• Strong written communication for texting and emailing.
• Highly organized and detail-oriented; familiarity with scheduling tools a plus.
• Experience in education, healthcare, sales or service environments is a bonus.
• Calm under pressure, proactive, and genuinely caring about families.

Responsibilities

• Welcome families to the center with a warm, positive smile.
• Make friendly follow-up calls, texts, and emails to families.
• Confirm and remind families of upcoming assessment appointments.
• Manage daily schedule changes, cancellations, and rescheduling with accuracy and calm.
• Keep enrollment tracking system updated with contact and status.
• Prepare clear briefs for the morning team about incoming families.
• Support front desk operations by answering phones and greeting families.
• Conduct student assessments, helping students feel welcome and comfortable.
• Assist and prep materials for teachers.
• Lead transition time and assist students with tokens and transfers to parents.
• Perform other center cleaning and administrative tasks as needed.

Skills

Customer service

Administrative

Schedule management

Google Workspace

Education

High school diploma

Some college preferred

Tools

Google Workspace

Job description

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant

Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!

Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.

Key Responsibilities

• Welcome families to the center with a warm, positive smile
• Make friendly, personalized follow-up calls, texts, and emails to families
• Proactively confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
• Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the morning team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Conduct student assessments, helping students feel welcome and comfortable
• Assist and prep materials for teachers
• Lead transition time, assist students with tokens, help students close out lessons for a swift transfer to parents while welcoming the next group of students
• Perform other center cleaning and administrative tasks as needed

What We Offer

• Competitive hourly rate of $15 – $18 based on experience
• Morning shift schedule: Monday to Thursday 10:30AM - 3:00PM
• Afternoon shift schedule: Monday to Thursday, 3:00 PM - 7:30PM
• Saturdays, 9:00 AM - 2:00 PM
• Growth potential with expanded hours and responsibilities as the center grows

Ideal Candidate Qualifications

• High school diploma required; some college preferred
• 1+ years of customer service, administrative, or phone-based support experience
• Comfortable making outbound calls with warm, clear, and professional communication
• Strong written communication skills for texting and emailing
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
• Experience in education, healthcare, sales or service environments is a bonus
• Calm under pressure, proactive, and genuinely caring about families

Ready to make a meaningful impact in a fun and supportive environment? Apply today to join our enthusiastic team at Sylvan Learning Center!

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.