Center Administrator

American Family Care, Inc.; Freehold (NJ); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Great small business work environment

Flexible scheduling

Job summary

American Family Care, Inc. is seeking an Operations Manager to oversee day-to-day operations of an urgent care clinic, manage non-physician staff, and ensure delivery of quality patient care.

You will recruit and onboard staff, optimize scheduling across functional areas, monitor performance metrics, enforce policies, and collaborate with the Medical Director to maintain compliant, efficient operations that support excellent patient experiences.

Qualifications

• Experience in medical office operations and supervisory duties.
• Strong written and verbal communication skills.
• Familiarity with HIPAA, OSHA, and revenue cycle processes.

Responsibilities

• Recruit, hire, and onboard clinic staff for front desk to clinical roles.
• Maintain schedules and ensure optimal staffing across clinics.
• Supervise non-provider staff and conduct performance evaluations.
• Collaborate with Medical Director to ensure high-quality care.
• Ensure policy adherence and regulatory compliance.
• Train staff to perform duties safely and correctly.
• Monitor patient flow and clinic efficiency.
• Lead staff meetings, huddles, and in-service programs
• Address patient and staff concerns and monitor satisfaction
• Ensure accurate financial transactions and front desk procedures
• Maintain facility cleanliness and stock supplies
• Participate in team meetings and special projects.

Skills

Medical office experience

Supervisory experience

Customer service orientation

Communication skills

Regulatory compliance (HIPAA/OSHA)

Revenue cycle management experience

Education

Bachelor’s degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Monitor clinic activity and patient flow to ensure efficient and effective patient care
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Other duties and responsibilities as assigned.

Other Duties and Responsibilities

• Participate in team meetings with other clinic managers
• Participate in special projects as needed

Qualifications

• Bachelor’s degree preferred
• Medical office experience required.
• A minimum of two years' experience working in a supervisory role in a medical office preferred
• Computer proficiency
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred